Technical Administrator

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You'll Do: In this role you will be a key member of a team that is responsible for systems management and support for Enterprise Collaboration Tools [Microsoft 365 Suite, Zoom, Poly, ProofPoint] and Voice/Data Networks [Avaya, NICE, Cisco, Aruba] systems. You will support these technologies and functions. While this team is part of our Infrastructure and Operations organization, you will collaborate heavily with our business teams across the Organization. The successful candidate will need to build strong relationships within IT and across the organization with our business partners. You will also:

• We are looking for an experienced IT professional to manage and support business critical telecommunications, data and contact center technologies. This position will be responsible for performing new installations, completing moves/adds/changes across various platforms, resolving technical issues and completing customer support requests.
• Ensure communications equipment and functions are set up and operational by installing and/or making changes to telephone switches, the voicemail system, and the Contact Center configurations to serve the needs of Farm Bureau employees at our home office and external locations
• Install and update telephone sets and designation forms and train users regarding the use of telephone features (call pick-up, transfer, conference calls, etc.)
• Analyze and resolve problems or potential problems with telephone sets, communication devices, data and voice cabling, PC's (hardware/software), printers and servers. Participate in team planning sessions for system upgrades/enhancement
• Maintain records of all telephone numbers, cable pairs, cable records and workstation numbers
• Coordinate and provide work direction to our staff of outsource technicians.
• Research, recommend and install, upon approval, the purchase of new releases or enhancements to Farm Bureau's communication system. Request equipment repair as needed
• Order and maintain telephone equipment supplies and inventory
• Coordinate the installation, service and support of desktop level hardware/software and/or drivers for Farm Bureau users
• Follow FBL change management and problem management methodologies

What You Need to Join Our Team

• College Degree (MIS) or equivalent plus one-year relevant experience required
• Must have in-depth skills supporting one or more of the following key enterprise infrastructure services or technology platforms: data networks, application computing platforms, storage area networks, data base system infrastructures, middleware technologies, security infrastructure technologies, and or document management technology
• Must have analytical and problem-solving skills, logical information organization skills
• Must be able to work independently as well as in a team environment
• Maintain knowledge and skills current in alignment with industry technology developments
• On-call responsibility to support network 24/7

If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities, as well as offers great benefits, we invite you to apply today!

Work Authorization/Sponsorship
Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.