We are currently seeking a Systems Support Specialist to join our Konami Team!
The Systems Support Specialist is responsible for providing data mining and data analytics support for the SYNKROS casino management system. The main objective is to respond and resolve any work stoppages to maintain a positive customer experience. Support is open 24/7, 365 days a week. In this role you must be flexible to work any day of the year, including holidays. Moderate travel will be necessary. 30-40%, or as business requires.

Konami's Perks and Benefits!

• Competitive Wages.
• 401(k) plan with generous company match up to 15% of your salary contributed.
• Comprehensive employee health and welfare benefits package - Health, Dental, Vision, Voluntary plans, and more!
• 12 Company paid Holidays and generous Paid Time Off (PTO) with rollover.
• Tuition reimbursement program.

What you'll be doing:

• Function as first point of contact for customers in relation to technical application support.
• Analyze, classify, track, investigate, research, and resolve all assigned support/service problems and issues in a timely, effective manner.
• Function as a subject matter expert and display proficiency on Konami Casino Management Systems with a focus on reporting, analysis, and Business Intelligence.
• Displays a comprehensive understanding of product support documentation.
• Facilitates prompt, open, complete, and direct communication with customers through phone support or email follow-up.
• Analyze and provide - effective resolutions to customers in an efficient manner based on department work performance standards.
• Coordinate activities, as directed, with immediate supervisor, engineers and/or other departments, as necessary, to resolve reported problems.
• Report detailed testing results of software issues to the quality assurance manager to ensure expedited customer problem resolution.
• Provide nonbusiness hours telephone customer support as delegated by management.
• Answer incoming calls and document them in Konami’s CRM system.
• Handle complex or immediate issues with diplomacy, tact, and in a professional manner.
• Escalate critical issues to the Systems Support Manager in accordance with prescribed policies and procedures.
• Travel to customer locations and provide on-site support of the product to customer specifications.
• Setup and configure software products and related hardware peripherals for use and implementation.
• Extend customer employee knowledge after all the games hardware components are installed on-site.
• Performs other related duties as assigned.

What skills and expertise do you bring to the job?

• High School diploma or GED equivalent required.
• Bachelor’s Degree with emphasis in a technical field or equivalent combination of experience and education preferred.
• 3+ years of customer service experience in a technical environment.
• Gaming or casino application support experience highly desired.
• Ability to communicate professionally and efficiently, both verbal and written with all levels of the business.
• Ability to obtain and retain Gaming licensure(s).
• Basic understanding of Microsoft Office products.
• Basic understanding of Software application support skills and programming logistics and structure.
• Database knowledge and network basics desired.
• Demonstrated great customer service skills.

Important Facts:

• COVID-19 Vaccine required due to customer requirements for Konami employees when on property.
• The role is located onsite at our Las Vegas, Nevada office. Remote and/or relocation is not available for this role.
• The role is in a 24/7 environment with multiple shifts.
• Must be flexible to be assigned any shift needed along with covering holidays and other coworkers days off.
• Scheduling can change from time to time so must be able to adapt quickly to changes.
• Team player attitude is a must!

About Konami Gaming, Inc.:
For Players. For Operators. For Each Other.
Konami Gaming, Inc. entered the US gaming market in the 2000s and we’ve spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we’ve garnered our share of awards and established a corporate culture of success and innovation.
A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.

Job Type: Full-time

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.