Wage Range: $87,755 - $140,441 per year - Systems Analyst
Wage Range: $112,008 - $179,192 per year - Sr. Systems Analyst

Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.

Job Summary

Responsible for the support, maintenance, functionality, development and data integrity of the Picture Archiving and Communications System (PACS), Voice Recognition (VR), MagView and other related applications. This individual will coordinate problem resolution and translates issues, as appropriate, into recommendations for future software versions or modifications to daily operations. Serves as a liaison between clinical services, technical staff, software and equipment vendors, and Radiology operations managers.

Human Capital Management:

• Demonstrate "Customer Service” philosophy when interacting with employees and business partners.
• Collaborate and communicate effectively with colleagues, and other hospital personnel, to facilitate day to day operations as well as furthering the educational mission of client e.g. Applications, PMO, Systems/Infrastructure, DevOps, and other Medical Imaging teams.
• Participate in 24/7/365 on-call rotation.
• Attendance at tradeshows and conferences relevant to the position (e.g. RSNA, HIMSS and SIIM) as deemed necessary.
• Attends and participates in Departmental/Hospital meetings.
• Attends seminars and training sessions necessary to maintain appropriate level of professional competence.

Business Process Management:

• Demonstrate a clear understanding of the Enterprise imaging operating model and the interdependencies between supported applications and other relevant mission critical systems.
• Process-flow Mapping - Mapping for primary business operations mode (Registration, Ordering, Scheduling, Image Acquisition, Image Viewing, Diagnostic Reporting and Viewing, Billing, Management, Reporting and Viewing)
• Workflow Mapping - Role based mapping for primary business end-users (Administrative, Technologists, Radiologists)
• Data Mapping - Mapping data within and between primary business systems/applications.
• Ensures all Department, Hospital, JCAHO, and OIG compliance guidelines are met.

Systems / Application Management:

• Testing - End to end testing of process flows, workflows and data flows. Develops, maintains and executes QC/validation test plans associated with upgrades of Medical supported applications.
• Training - Educating and/or coaching colleagues and end-users on process flows, workflows and data flows. Provides user training for supported applications. Train the trainer approach.
• Work closely with the support departments and Information Services teams to ensure the smooth running of the underlying system architecture associated with application, database, web, tablets, interfaces, integration, storage subsystems, and disaster recovery systems.
• Participates in the monitoring, maintaining, interfaces.
• Provide support in the event of technical issues or problems associated with supported applications and their subcomponents.
• When necessary, the escalation of issues to vendors and Infrastructure Managers.
• Monitor Service Requests generated for applications and associated subsystems to ensure timely responses and closure of all requests.
• Ensure timely responses, communication and closure of service requests.
• Provides end user training for applications.
• Performs other functions as required and/or assigned.

Project Management:

• Responsible for communicating to project sponsors, stakeholders, team members and Medical Imaging Leadership all relative project information.
• Incorporates standard deliverables for "People”, "Process” and "Technology” components for every project.
• Owns the development, management and execution of all project plans and schedules.
• Identifies, escalates and manages project risks and issues to resolution.
• Responsible for project administration to include but not limited to, scheduling meetings, reserving conference rooms and conference dial in numbers, creating and distribution of agendas, meeting minutes, schedules, risk/issues logs and status reports.
• Provides direct support for hardware, software, network and project management to all client locations.
• Provides support to referring physicians, affiliated hospitals, and outside physicians worldwide.
• In addition to support and services, the team also coordinates with departments at other client hospitals and with various IS teams.

Skills & Competencies Required:

• Ability to carry out position with high degree of customer service, communication, teamwork, and timeliness.
• Must be able to work effectively with diverse groups of people.
• Outstanding business process analytic skills
• Excellent written and verbal communication skills
• Familiarity with Radiology Information Systems(PACS, RIS, VR) in general and industry standards such as HL7 and DICOM communication.
• Strong technical and general IS skills, including hardware, software, personal computers and networking.
• Ability to work well under pressure and on concurrent, multidisciplinary projects.
• Proficiency in office automation systems i.e. Windows OS, MS Office, etc.

License, Certification, Education or Experience:

REQUIRED for the position:

• Associates Degree in Computer Science, Business Systems, Health Information Management or other related field, or equivalent education/experience. 6 years of related experience and/or training or combination of education/experience.
• Proven track record of effective systems development, implementation, and/or support.

DESIRED for the position:

• Bachelor’s Degree in Computer Science, Business Systems, Health Information Management or other related field, or equivalent education/experience.

Benefit Information:
Choices that care for you and your family

At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits

View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

2023 Benefits Guide