POSITION SUMMARY:
The position provides coordinator and inclusive management of the ITS environment and the ability to communicate technical knowledge to an individual's capacity for understanding. The successful candidate will work as part of a diverse team dedicated to serving the Students, Faculty and Staff at the University.
ESSENTIAL FUNCTIONS

• Qualified candidates should have strong interpersonal skills and the ability to communicate technical knowledge to an individual's capacity for understanding.
• Windows Server 2008/2012/2016, Windows 10, Group Policy, Active Directory and supporting technologies (DNS, DHCP, DFS) with 3 to 5 years’ experience
• Performance monitoring and remediation for server vulnerabilities.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Support and troubleshoot security and firewall-based solutions
• Support and troubleshoot cloud-based solutions
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Responsible for capacity, storage planning, and performance

SECONDARY FUNCTIONS
 Basic wired networking troubleshooting experience. Advanced networking knowledge desired but not required.
 Scripting (Powershell, VB) and automation tools knowledge

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 Ability to maintain environment within the residence hall, which will enhance and promote growth of the student academically, socially, and culturally.
 Excellent communication skills (oral and written).
 Demonstrated ability to plan, implement, and evaluate residential programs and activities.
 Demonstrated problem solving and conflict management skills.
 Demonstrated ability to relate well to students and parents.
 Outstanding interpersonal skills

QUALIFICATIONS

Education: Bachelor’s degree desirable
Experience:

• Windows Server 2012/2016/20169 Windows 10, Group Policy, Active Directory and supporting technologies (DNS, DHCP, DFS) with 3 to 5 years experience
• The right person for this role must be capable of supporting clients' in Azure and on-premises environments, completing task loads and responding to customer requests in a timely manner with minimal supervision.
• Basic wired networking troubleshooting experience. Advanced networking knowledge desired but not required.
• Scripting (Powershell, VB) and automation tools knowledge.
• Work within the ticketing system to monitor, track, and resolve client issues

Licenses or Certificates: MCSA, MCSE, A+, Server+, Security+ desired.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; talk and hear. The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
Normal office conditions. The noise level in the work environment is usually moderate.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time

Job Type: Full-time

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