Schedule: Mon-Fri, 8-5 (40 hours)

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supports, trouble shoots and maintains Credit Union’s Server and Storage infrastructure.
• Supports, architects, installs, configures and maintains servers and server applications.
• Responsible for all mail products used by DCU user community.
• Uses scripting languages such as PowerShell for maintenance, automation and diagnostics of servers.
• Supports daily/nightly Operations in the resolution/prevention of problems.
• Solves non-routine problems and refers more complex issues to a higher level.
• Monitors and maintains data resources to ensure proper performance, integrity and capacity.
• Identifies system problems / assists in repair and tuning efforts to restore proper operation.
• Maintains software at current version and service pack levels.
• Works with to address Audit findings.
• Interacts with vendors to identify software problems. Monitors the progress of assistance through resolution. Communicates status to internal customers.
• Reviews/administers user add/change/delete process across all o/s platforms.
• Works trouble tickets
• Charged with hardware/software installations supporting DCU’s infrastructure.
• Interacts with Business Development Team on project tasks.
• Provides weekend and after-hours coverage for issues related to Infrastructure.
• Complete all required Bank Secrecy Act related training annually and maintain knowledge of current BSA policies, specifically those related to cash handling (CTR filing) and identifying and reporting possible suspicious activity.
• Assists all areas as necessary or required by I/S Manager.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

• Able to Deliver around define timelines and SLA’s
• Demonstrated ability to work with coworkers, managers and end users

• Ability to work effectively in high pressure business critical situations

• Able to adapt an innovate with the evolving IT landscape, embraces change
• Problem-Solver, evaluate situations and come to reasonable solutions
• Strong collaborator focused on the success of the team
• Responsible learner, motivated to acquire knowledge that achieves goals

Education and Experience Requirements:

• WINDOWS, VMware, IIS, ACTIVE DIRECTORY, LDAP, IMAP, POP, M/S Office suite.
• Background in computer operations required.

Additional Eligibility Requirements:

• Excellent communications skills with a strong customer service orientation.
• MS Certifications a plus.
• Networking a plus
• Experience with HA
• Experience with VMware’s automation tools
• SQL Server
• Jira/Confluence
• Cloud

Supervisory Responsibility:

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools or controls and to reach with hands and arms.

Travel:

Service Excellence: The DCU Way:
All employees are expected to provide service excellence the “DCU Way” through teamwork and by providing quality service to internal and external members, incorporating the Guiding Principles of DCU’s culture:

• People come first
• Do the right thing
• Make a difference

Bank Secrecy Act (BSA):

All Credit Union employees are required to complete all BSA related training annually and maintain knowledge of current BSA policies, specifically those related to functions performed within the department and identify and report possible suspicious activity.

We are proud to be an EEO/AA employer M/F/D/V

#LI-HYBRID

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)