Location. Remote – United States.

We give you a world of potential.

Computershare has an exciting opportunity for a Loan Administration Supervisor to join our team!

A role you will love

The Loan Administration Supervisor oversees the conversion of transfer data for loan boarding. Also directs and motivates staff ensuring cohesive interaction between Loan Administration and other SLS departments. Role is also responsible for handling escalations or routine communications and monitoring performance of the work units.

• Manage the daily responsibilities of the team to ensure accurate mapping of transfer data into a pre-boarding system utilizing proprietary programs, Microsoft Excel, Microsoft Access, and other software.
• Responsible for the implementation and ongoing management of controls and exception reporting on a daily/weekly/monthly basis.
• Initiate and facilitate projects leading to enhancements or improvements within the department and with vendors. This would include determination of improvements needed, submitting detailed project requirements, communication with other areas as needed, testing and validation, and implementation and communication to staff. Provides detail of efficiencies gained, leading to cost and/or FTE savings.
• Prepare monthly reports and statistics, forecast work volumes, forecast, and validate department staffing needs, and manage to key performance
• Provide feedback and guidance to associates related to employee issues and HR policies, as well as on individual performance.
• Communicate with People Team on department and company policies as needed.
• Assist with hiring new associates and with corrective action and termination of associates.
• Attend various meetings to represent the department as needed.
• Able to speak to issues or take away items for further review.
• Facilitate department meetings, communications, functions, activities, etc.
• Other duties or tasks as assigned by management.

What we need from you

Strong organizational and critical thinking skills, while being self-motivated and understanding sense of urgency.

Strong ability to communicate with outside vendors and internal employees of all levels for implementation of new and existing projects.

Ability to handle multiple tasks and deadlines with attention to detail.

Proficient knowledge of personal computers using Microsoft Word, Excel, Outlook, Power Point, and Visio with advanced skills required in Excel, Access, Visio, and Power Point.

Ability to learn and operate all in-house computer systems and a variety of vendor software applications.

Ability to effectively communicate with co-workers, peers, and all levels of management through written and verbal communication.

Ability to prepare and present structured materials to any size groups in a professional and organized fashion.

Key qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Required:

Bachelor’s degree preferred or equivalent work experience.

5+ years Mortgage Servicing experience.

Bachelor’s degree preferred or equivalent work experience.

Knowledge of industry standard business practices, procedures, and compliance requirements relating to the areas of Loan Administration.

Previous experience with mortgage servicing systems preferred.

Management Experience of 2-5 associates required.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. Colorado based candidates $95,000 a year.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-Secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy for US Employees.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.