Supervisor Flight Attendants Job at Southwest Airlines
Department: Inflight
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. Supervisor Flight Attendants deliver on our Purpose by supporting and guiding Flight Attendant s , evaluating and documenting their job performance , and ensuring Company policies are followed . This role is in the Inflight Department and will be the main point of contact for Flight Attendants at the Chicago (MDW) Station and will occasionally collaborate with the Ground Operations Department . The Supervisor Flight Attendants is a compassionate problem-solver who is reliable and eager to join the growing Inflight Team. A s a Supervisor Flight Attendants , you can expect:
Strong interpersonal skills and experience with Microsoft Office are preferred, but not required.
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *
Explore more Benefits you’ll love: swa.is/benefits
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Model the Southwest Way to
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development Responsibilities
Provide Leadership, direction, and mentoring to Inflight base employees
Coach and counsel Flight Attendants which may include dealing with behavior, performance, and appearance issues
Maintain a working knowledge of the F/A Manual, Work & Conduct Rules, and Collective Bargaining Agreement
Attend all required Leadership annual training (i.e., Recurrent Training, Drug and Alcohol training, and any other training set by the Company or Leader)
Ensure compliance with all work rules and regulations
Ensure Flight Attendant recognition and awards programs are in place and follow up with anniversaries, external commendation letters, LUV reports, Kicktails, On The Spot, and all other special recognition awards
Conduct i360/Flight Attendant Boarding Performance assessments (some require late night travel), and visits to liaison with Leaders and Employees in assigned Southwest served cities
Qualify and maintain all the active requirements of a Southwest Airlines Flight Attendant
Responsible for the data entry of Flight Attendant personal files
May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities
Knowledge of the principles and processes for providing Customer and personal services which may include conducting Customer needs assessment, meeting quality standards for services, and evaluating Customer Satisfaction
Knowledge of administrative and clerical procedures and systems such as processing words, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Knowledge of the business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Ability to apply general rules to specific problems to produce answers that make sense
Ability to shift back and forth between two or more activities or sources of information Education
Required: High School Diploma or GED Experience
Fully functioning, broad knowledge in:
Directly or indirectly leading teams or individuals
Reading and interpreting Collective Bargaining Agreements and enforcing work rules
Airline operations Licensing/Certification
Required: Must have or be able to gain and maintain Inflight Crew Qualification (SWA Flight Attendant Certification) Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines *401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
** ProfitSharing contributions are subject to plan’s vesting
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. Supervisor Flight Attendants deliver on our Purpose by supporting and guiding Flight Attendant s , evaluating and documenting their job performance , and ensuring Company policies are followed . This role is in the Inflight Department and will be the main point of contact for Flight Attendants at the Chicago (MDW) Station and will occasionally collaborate with the Ground Operations Department . The Supervisor Flight Attendants is a compassionate problem-solver who is reliable and eager to join the growing Inflight Team. A s a Supervisor Flight Attendants , you can expect:
Strong interpersonal skills and experience with Microsoft Office are preferred, but not required.
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *
Explore more Benefits you’ll love: swa.is/benefits
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Model the Southwest Way to
Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
Invest in Leadership and self-growth through participating in continuous learning and development Responsibilities
Provide Leadership, direction, and mentoring to Inflight base employees
Coach and counsel Flight Attendants which may include dealing with behavior, performance, and appearance issues
Maintain a working knowledge of the F/A Manual, Work & Conduct Rules, and Collective Bargaining Agreement
Attend all required Leadership annual training (i.e., Recurrent Training, Drug and Alcohol training, and any other training set by the Company or Leader)
Ensure compliance with all work rules and regulations
Ensure Flight Attendant recognition and awards programs are in place and follow up with anniversaries, external commendation letters, LUV reports, Kicktails, On The Spot, and all other special recognition awards
Conduct i360/Flight Attendant Boarding Performance assessments (some require late night travel), and visits to liaison with Leaders and Employees in assigned Southwest served cities
Qualify and maintain all the active requirements of a Southwest Airlines Flight Attendant
Responsible for the data entry of Flight Attendant personal files
May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities
Knowledge of the principles and processes for providing Customer and personal services which may include conducting Customer needs assessment, meeting quality standards for services, and evaluating Customer Satisfaction
Knowledge of administrative and clerical procedures and systems such as processing words, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Knowledge of the business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
Ability to apply general rules to specific problems to produce answers that make sense
Ability to shift back and forth between two or more activities or sources of information Education
Required: High School Diploma or GED Experience
Fully functioning, broad knowledge in:
Directly or indirectly leading teams or individuals
Reading and interpreting Collective Bargaining Agreements and enforcing work rules
Airline operations Licensing/Certification
Required: Must have or be able to gain and maintain Inflight Crew Qualification (SWA Flight Attendant Certification) Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines *401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
** ProfitSharing contributions are subject to plan’s vesting
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.