Product:

• Educates our customers on the superior quality of Company products and services.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Sells and serves products to customers in a courteous and friendly manner.
• Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products.
• Participates in all sales promotions effectively and efficiently.
• Safely handles all hot and cold drinks during drink preparation.
• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Company drink recipes and procedures.
• Passes re-certifications in a timely manner.

Service:

• Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service standards and demonstrates such standards when training other team members.

Environment:

• Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
• Restocks shelves, when necessary.
• Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
• Assists in the distribution of weekly shipments and maintains a clean and organized storage room.
• Reports potential safety hazards to the manager on duty.
• Reports all employee accidents to the manager on duty.
• Informs the manager on duty of any operational inconsistencies.

Requirements, Qualifications & Physical Demands

• Runs errands, when needed.
• Works special events, as needed.
• Maintains positive Company morale.
• Must be able to work overtime, as needed.
• Minimum of ninety days (90) experience with The Coffee Bean & Tea Leaf
• Must have successfully completed the master espresso, bean and tea classes.
• Must have received a meets expectations or above on their most recent performance review and not have received any disciplinary actions within the prior three months.
• Demonstrated ability to lead, communicate and train fellow team members in The Coffee Bean & Tea Leaf standards.
• Experience in retail/specialty store or food establishment preferred.
• Excellent verbal and written skills.
• Well-organized and detail-oriented.
• Register and cash handling experience.
• Minimum high school diploma or equivalent.
• Regularly required to stand, walk, talk and hear.
• Frequently required to use hand to finger motions, handle or feel objects, and reach with hands and arms.
• Regularly required to lift and/or move items up to 30 pounds.
• Vision requirements: close vision, distance vision, and ability to adjust and focus.
• Regularly required to handle food and hot beverages.

Job Type: Part-time

Pay: From $12.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Flowery Branch, GA 30542: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Guest services: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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