Solar Service Coordinator Job at Freedom Solar Power
Freedom Solar Power is the tenth-largest solar installer in the U.S. Founded in Austin in 2007, we now serve Texas, Colorado, Florida, North Carolina, and Virginia! Our residential and commercial solar reputation is based on our dedication to quality and service. At Freedom Solar Power, our mission is to empower everyone to get clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values every day:
Pride in Quality Craftsmanship
Go Above and Beyond
Put People First
Have a Humble Heart
Give a Damn
Shoot Straight
Freedom Solar Power is looking for a customer service-oriented Solar Service Coordinator to join our growing team! This position will play a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls and scheduling.
Essential Functions and Duties:
- Monitoring customer solar systems and educating homeowners on system efficiency and productivity.
- Creating and tracking work orders and workflow maintenance requests in a timely manner.
- Handling invoicing for all service calls and coordination payments with accounting.
- Ensuring customer satisfaction by providing excellent customer support.
- Serving as a liaison between our customers and technicians scheduling and dispatching Service Technicians.
- Answering customers' concerns or service requests regarding their solar products.
- Understanding the Freedom Solar Power products and installation process to answer questions appropriately.
- Assist with other duties as assigned by Service Operations Manager.
Qualifications:
- At least 1 year of high-volume customer engagement experience.
- Must be able to multitask and handle working under pressure.
- Prior solar experience in monitoring, sales, or service capacity is a strong plus!
- Strong computer skills.
- Must possess professionalism and a positive attitude.
- Must have excellent verbal and written communication skills.
Knowledge, Skills and Abilities:
- Ability to work under pressure.
- Ability to handle high-stress calls and customer escalations.
- Working knowledge of the solar industry, installation processes, or electrical.
- Highly organized with the ability to self-manage.
- Ability to manage projects in pipelines.
- Team mentality
- Flexible to change.
Freedom Solar Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:
Medical, Dental, and Vision Insurance
100% Company-Sponsored Short-Term Disability
401(k) Employer Matching
Weekly Pay Dates
3 Weeks PTO
8 Paid Holidays
Team Building Events!
Upward mobility Opportunities!
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