Sierra West Airlines Customer Service Specialist Job at GoFly365
RESPONSIBILITIES AND DUTIES:
- Demonstrated experience and competency in managing and building wholesale and retail charter accounts.
- Must provide prompt and accurate price quoting to customers and follow-up on quotes to determine results.
- Read and understand individual aircraft specs, dimensions, and performance capabilities.
- Must be able to handle high call/email volume and produce quotes in an expedited fashion.
- Constantly update and maintain an accurate customer preference database.
- Foster and develop relationships with customers and industry personnel to promote goodwill and generate new business.
- Possess a drive and creative marketing initiative to promote various transient availability, empty legs, one-ways, etc.
- Must remain current on company and competitor product offerings, aircraft, regional charter pricing, and travel trends.
- Represents the company in a professional manner at trade shows and industry/marketing events.
- Ensure a consistent performance of sales objectives each month by meeting required sales quotas.
- Collaborate with team members within the Operations and Flight Departments to ensure cohesive teamwork.
- Continue to build your book of business through participating in events, outbound sales effort and general relationship development in the industry.
- Generate new business leads by developing relationships with brokers and maintaining prospect lists.
- Outsource flights when company aircraft are not available to meet customer requirements and ensure the trip is profitable.
- Assist with client requests such as arranging hotel accommodations, catering, and ground transportation to ensure a flawless flight experience.
- Ensure all pre-trip policies and company and FAA regulations have been completed prior to departure.
- Coordinate with maintenance planning teams to ensure aircraft availability aligns with scheduled downtimes.
- Follow up with clients post trip to ensure satisfaction in a professional and timely manner.
- Assist with cargo charter sales in addition to standard passenger charter sales.
EDUCATION AND TRAINING:
- Bachelor's degree preferred: ideally in business, aviation, business development, or sales related fields.
- 3-5 years of similar sales experience.
- Aviation (specifically Part 135) experience is preferred.
- Quoting software experience preferred.
BENEFITS:
- Competitive compensation – commensurate with industry, experience, and base location
- Health/Dental/Vision Benefits packages with options for employee +/- dependents
- 401K with company match
- PTO accrual for vacation and sick time
- Family-owned company with emphasis placed on work-life balance
- Flexible scheduling
- Frequent training and growth opportunities
- Company Events
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