Shop Technician- Germantown, WI

As a Shop Technician you will troubleshoot electro-mechanical problems, complete installations, and perform unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need. You will provide complete customer satisfaction in a polite and professional manner.

Essential Duties and Responsibilities:

• Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation.
• Observes, analyzes, and determines corrective course of action for service and repair of equipment.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs overhauls on equipment for contracted customers according to Company policies and procedures.
• Follows safety rules and ensures that hazardous waste is disposed of properly.
• Opens and closes work orders with Dispatch, provides service repair narratives for repairs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Demonstrates a good mechanical and electrical aptitude.
• Performs factory authorized modifications per specifications.
• Responsible for maintaining company that are used for performing the job effectively and safely.
• Responsible for following safety and housekeeping guidelines.
• Performs related duties as assigned or as the situation dictates.

Required Knowledge, Skills, and Abilities:

• Knowledge of Microsoft office products, internal ERP system.
• Knowledge of mechanical, electrical, hydraulic, and material handling equipment.
• Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.
• Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes and hand tools.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
• Ability to multi-task, and attention to detail.
• Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties.

Education and Experience:

• This position requires a minimum of a high school diploma / GED and or one to three years mechanical, electrical and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Must have previous operator training and experience using a forklift