Job Title: Office and Shipping Manager

Company: ProtiFi LLC

ProtiFi LLC is a leading provider of cutting edge proteomics and omics research products and services. We are dedicated to advancing scientific discoveries and currently seek a skilled Office and Shipping Manager to join our dynamic team. This role is crucial in ensuring that our products are efficiently shipped and delivered to our valued customers while maintaining a seamless workflow within our shipping department.

Responsibilities:

- Input orders into the designated "orders" Google Sheet to maintain an accurate record of incoming shipments.

- Prepare shipment boxes by carefully selecting and arranging products according to customer orders.

- Generate FedEx labels and necessary shipping documents to ensure accurate tracking and efficient delivery of packages.

- Handcraft ProtiFi boxes and affix appropriate labels to maintain brand consistency and enhance product presentation.

- Pack shipment boxes securely, ensuring proper cushioning and protection for delicate items.

- Correspond with customers via email, providing order confirmations and updates on package status, including any delays or transit issues with FedEx.

- Regularly check spam folders to identify and retrieve any misplaced or overlooked customer orders.

- Forward requested quotes or invoices to the appropriate team member for further processing.

- Monitor inventory levels on a weekly basis, reporting any shortages and taking proactive measures to replenish supplies such as tape, boxes, packing peanuts, ink, etc.

- Drop FedEx packages off at late-night drop-off location daily when pickup is unavailable or delayed (last drop off is 8pm)

- Complete forms such as vendor forms and onboarding

- Answer incoming calls and schedule follow-ups (1-3 calls per day)

- Keep Operations Office clean and organized and check packages and mail daily

Requirements:

- Ideal Candidate should be looking to grow in responsibility and have the ability to solve problems as they arise

- Proficient in using Google Sheets/Excel and other software applications for order management.

- Strong attention to detail with excellent organizational skills and high standards

- Effective communication skills, both written and verbal.

- Ability to multitask and prioritize responsibilities in a fast-paced environment.

- Self-motivated and capable of working independently as well as collaboratively with a team.

- Familiarity with FedEx shipping processes and labeling requirements is a plus.

- Reliable transportation to and from work as well as various packaging facilities

Joining ProtiFi LLC means becoming part of a dynamic team dedicated to scientific advancements and customer satisfaction. We offer a competitive salary and benefits package commensurate with experience. If you are a detail-oriented professional with a passion for ensuring timely and accurate product delivery, we would love to hear from you.

To apply, please submit your resume highlighting your relevant experience and why you are interested in joining ProtiFi LLC.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Fairport, NY 14450: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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