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Emerson College's Office of the Arts is seeking personable and responsible Box Office Shift Supervisors for part-time employment in downtown Boston's Theatre District. This is a supervisory-level, part-time position in the box office that works autonomously with limited managerial supervision. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and supervising Box Office Ticket Representatives, both in a fast-paced environment and in quieter office settings.

Shift supervisors can expect to work a minimum of 8 hours per week and, on rare occasion, a maximum of 20 hours per week. Flexible schedule. Evening and weekend availability required.

Venues: Paramount Center, Cutler Majestic Theatre, Tufte Performance and Production Center (note that we do not service Emerson's Colonial Theatre)

ESSENTIAL JOB DUTIES

• Supervise part-time Ticket Representatives, typically 1-3 at a time, and give job-related feedback
• Be the Manager on Duty for event shifts, this includes managing all box office staff and operations during the box office's busiest time, responding to escalated patron concerns, and ensuring patrons make it to the door in time for curtain without direct managerial supervision
• Be a resource for ticket representative tasks such as selling tickets and packages, processing donations, distributing will call, reconciling shift sales, and processing multiple forms of payment (credit cards, cash, checks) in AudienceView ticketing software
• Perform ticket representative tasks as needed
• Be a liaison between upper level management, ticket representatives, and patrons
• Participate in the box office's internal equity, diversity, and inclusion learning and projects to contribute to a more equitable and anti-racist workplace and theater experience
• Lock and unlock box office and theater spaces for staff and the public
• Count, distribute & deposit cash at start & end of shifts
• Process sales made by external vendors (e.g. Goldstar, ArtsBoston) into ticketing system
• Process group sales and communicate with group organizers regarding payment and policies
• Collaborate with Guest Experience usher staff to assist patrons before and during events
• Pull business reports and fill out financial settlement spreadsheets at the end of event shifts
• In collaboration with full-time staff, brainstorm and work on long-term projects to continuously improve our box office work culture and our patron experience
• Assist in training and mentoring incoming and existing Ticket Representatives
• Stay informed of upcoming performance offerings as well as box office policies and procedures in order to assist staff and patrons

QUALIFICATIONS - Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

• A minimum of 1 year of box office or similar customer service experience is required
• Applicant should exhibit leadership, receptiveness to feedback, accountability, and initiative
• Cash and credit handling skills
• Computer and typing skills and competency in Microsoft Office and Google Workspace required as well as ability and willingness to learn new software
• Management experience preferred but not required

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Experience communicating effectively between various roles
• Interest in learning and willingness to engage in conversations about equity, diversity, and inclusion best practices and initiative to apply those learnings to the box office
• Interest in theater, film, live music, or other artforms
• Desire to collaborate in an inclusive team environment
• Collaborative spirit and willing to jump in and contribute beyond the specific scope of work

PHYSICAL ABILITIES - Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Requires ability to lift and move objects that are light
• This position is generally sedentary in nature, movement throughout the area is required from time to time.
• Ability to have continuous oral and written communication with students, co-workers, and supervisors is essential

WORK ENVIRONMENT - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Desks and chairs are higher than average due to positioning at Box Office windows
• Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone
• The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed

COMPENSATION

This is a part time position paying $19 per hour.

Grade of Position: T01N

Scheduled Weekly Hours: 8.00

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

About Us
Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade rangejeid-fa478db133e660408d54425fc81b2bc3