Salary: $55,000-$80,000 pending experience Shift and schedule full time, Monday thru Friday, weekend availability, overtime Summary SERVPRO® of Hendersonville Lake Lure Forest City is seeking a qualified, career-oriented Production Manager. SERVPRO® is the largest cleaning and restoration company in the country. Our company specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water, mold, or biohazard damage situation. Required Hours: Vary between 7:30am – 5:30pm; Monday – Friday (will require some flexibility to work overtime/weekends when required) Salary – commensurate with experience – range is $55,000 -$80,000
Job Qualifications:

• 2+ years of water mitigation experience required
• 1+ years of estimating experience required
• 1+ years of construction experience preferred
• Strong managerial skills: management experience preferred, but will train the right candidate
• Experience in the insurance industry is a plus
• Working knowledge of Xactimate® estimating software is a plus
• Comfortable with technology (iPad, iPhone, PC’s, etc.)
• Knowledgeable in job costing and quality control
• Effective at monitoring and managing multiple projects
• Driven to provide superior customer service
• Superior organizational skills: strong attention to detail required
• Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
• Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
• Time management skills; able to effectively prioritize and plan
• Strong problem solving and analytical skills
• Able to thrive in a fast – paced work environment
• Able to communicate effectively with staff, customers, insurance adjusters, and property managers
• Professional appearance and demeanor
• Valid driver’s license with a reasonable driving record
• Available to respond to emergency calls after hours

Preferred: IICRC certifications (WRT; ASD) Job Responsibilities:

• Create and/or review job scopes and estimates to ensure accuracy
• Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
• Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
• Perform production work as needed
• Resolve problems quickly as they arise
• Perform daily walk-throughs on all jobs
• Complete job file documentation, including completion of time sensitive material
• Communicate job progress to appropriate parties (customer, office team, production team, management)
• Ensure that customer needs and expectations are exceeded
• Recruit, train, and develop production team members
• Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO® services
• Participate in, and contribute to, company meetings
• Contribute to safety and risk management protocol
• If not already IICRC certified must be able to obtain certification within the first six (6) months of employment

Qualified candidates should respond to this ad with their resume, including references, and a cover letter. Candidates offered the position will be required to submit to a background check which will include driver’s license search All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.