ServiceNow Support Technician Job at General Dynamics Mission Systems, Inc
Basic Qualifications :
Responsibilities for this Position:
NOTE: This position can be supported remotely via telecommute. We are targeting a January 2023 start date. Salary Note: This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. Combined Salary Range: USD $30.58 - USD $32.79 /Hr. Company Overview:
We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.
Associate’s degree is required or equivalent experience plus a minimum of 3 years of relevant experience.
Due to the nature of work performed within our facilities, U.S. citizenship is required.
Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position:
Developing mission-critical systems that help keep people safe is what we do. At General Dynamics Mission Systems, you’ll be part of the team that helps heroes make a true impact. The work we do is important. The challenges we face are career-defining. The opportunity we can offer is one-of-a-kind.
We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.
With the ability to influence others while demonstrating superior communication and collaboration skills, the ServiceNow Support Technician (Adv Customer Supp Tech) will screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. You may prepare help desk incident reports and assist in hardware and software evaluation. You’ll also respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems. These requests may be internal and external client-focused for company-hosted web-enabled solutions.
We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.
With the ability to influence others while demonstrating superior communication and collaboration skills, the ServiceNow Support Technician (Adv Customer Supp Tech) will screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. You may prepare help desk incident reports and assist in hardware and software evaluation. You’ll also respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems. These requests may be internal and external client-focused for company-hosted web-enabled solutions.
What you’ll experience:
- Technologies that aren’t just top-notch, they’re often top-secret
- A team of bold thinkers committed to exploring what’s next
- Opportunities to gain new knowledge - as it’s discovered
What you bring to the table:
- Associate’s degree or equivalent experience plus a minimum of 3 years of relevant experience
- Experience with ServiceNow is required.
- Ability to provide training and technical assistance to users
- Ability to handle unexpected demands and adapt to new situations
What sets you apart:
- Creative thinking with the ability to multi-task
- Commitment to ongoing professional development
- Team player who thrives in collaborative environments and revels in team success
NOTE: This position can be supported remotely via telecommute. We are targeting a January 2023 start date.
At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world’s most advanced defense platforms even smarter. Our engineers redefine what’s possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.
We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.
We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefits
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran
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