Responsibilities (include but are not limited to):

- Motorcycle Service Advisors / Service Writers meet and greet service customers promptly in aprofessional and courteous manner.

- Motorcycle Service Advisors / Service Writers listen to customer’s reasons for bringing in their vehicle to the service department.

- Motorcycle Service Advisors / Service Writers inspect the vehicle and refer to service history to accurately identify and verify customer’s service needs.

- Motorcycle Service Advisors / Service Writers promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.

- Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers and INS companies.

- Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval regarding any changes in the cost-estimated, promised time of delivery or recommended services.

- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.

- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.

- Inspect vehicles prior to each customer delivery to ensure the vehicle's services and/or repairs are performed correctly and communicate the results with the customer.

- Meet requirements of the state and federal law for automobile repair and consumer protection.

- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Requirements (include but are not limited to):

- Must have at least 2 years of professional experience in a customer service role.

- At least 2 years of service writing experience a plus
- Previous automotive service advisor experience a plus

- Valid Texas driver's license with a Motorcycle endorsement, as well as a good driving record required.
- High school diploma or equivalent. 2 or 4-year college a plus.
- Great attitude with high-energy personality.
- Excellent customer service skills.
- Professional appearance and work ethic.
- Ability to work well in a process-driven and high volume environment.
- Outstanding communication skills in both verbal and written.

All applicants must be willing to submit to pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment

Compensation and Benefits:
In addition to competitive pay, we offer our associates:

Health insurance
Dental insurance
Vision, Life, Disability insurance
401(k) plan with company match
Paid vacation
Professional work environment, with job training and advancement opportunities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Paid Time Off
• Referral Program
• Vision Insurance

Schedule:

• Day shift
• Weekends

Experience:

• Sales or Powersports : 2 years (Preferred)

Additional Compensation:

• Bonuses
• Store Discounts

Work Location:

• One location

Typical start time:

• 9AM

Typical end time:

• 7PM

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

This Job Is:

• A job for which military experienced candidates are encouraged to apply

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• No

Job Type: Full-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Every weekend
• Monday to Friday

Shift:

• 10 hour shift

Experience:

• Sales: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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