Service Specialist III

Department: Central Operations / eServices

Employment Status: Full Time, Non-Exempt

Location: Lodi

Supervises Others: No

Salary: Commensurate with experience and qualifications

F&M Bank’s Service Specialists are critical to the daily operations and are responsible for handling tasks and duties in our eServices unit within the Central Operations Department; the individual in this position will primarily be responsible for providing support for our Online Banking and Mobile Banking customers.

While performing their responsibilities, the Service Specialist is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies & procedures and regulatory compliance guidelines. He/she provides support for a variety of simple to complex customer/department requests and issues on a daily basis, and in addition would assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.

Who are we looking for?

• An individual with knowledge of banking operations and a functional understanding of Online and Mobile Banking
• An individual who is able to assist with the setup, maintenance, and support of our Online Banking and Mobile Banking profiles
• An individual with strong customer service skills who is able to communicate confidently with customers and business partners
• Someone who understands how to prioritize effectively, is flexible and able to change direction quickly, and one that remains focused and organized when faced with continuous deadlines and requests
• A detail oriented individual who is able to employ logical thinking and problem solving skills with a common sense approach
• A process and task oriented individual who is focused and able to handle multiple tasks concurrently
• A quick learner who takes pride in completing tasks accurately and timely while adhering to high ethical and professional standards while maintaining customer confidentiality

Also required:

• Successful completion of a credit check is a condition of employment
• Minimum of high school diploma or equivalent, college degree preferred
• Minimum 2 or more years of relevant work experience, with knowledge of Online and Mobile Banking a “plus”
• Ability to use various computer based applications, including Microsoft Word/Excel/Access
• Multi-tasker with a desire to go the extra mile to service our customers

F&M Bank 121 West Pine Street, Lodi CA 95240
We are an equal opportunity employer - This organization participates in E-Verify - Esta Organización Participa en E-Verify

Job Type: Full-time

Pay: $19.60 - $26.52 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Lodi, CA 95240: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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