Audi Gilbert, family-owned and operated is seeking an experienced, hands-on, and highly motivated Service Manager to grow the company while guiding and establishing processes for staff and production to ensure outstanding customer satisfaction. If you are looking for a change, opportunity and/or desire to work for an award-winning company with tremendous integrity, then look no further.

SERVICE MANAGER

Responsibilities:

• Manage the activities of the Service department, ensure efficient and profitable operation of the department
• Plan, organize, and lead service department operations to meet/exceed dealership goals and manufacturer requirements.
• Supervisor department employees to include training, motivation, counseling, and documenting employee performance to maximize production and client satisfaction.
• Maintain profitability while controlling expenses and maintaining customer satisfaction (CSI)
• Listen and respond to customer complaints, ensuring a high level of customer satisfaction is achieved
• Plan, and prepare work schedules. Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety
• Attract, develop, and retain the very best talent
• Adhere to all company policies, procedures, safety, and environmental rules.
• Maintain an organized and clean shop.
• Ensure proper warranty procedures are followed, claims review, billing, and collection.

Qualifications:

• 5+ years’ Service Manager experience with German or luxury automotive dealership REQUIRED
• Process driven coach/mentor who can lead an existing group of dedicated employees
• Prior experience using Reynolds & Reynolds software preferred
• Process driven, outstanding attention to detail and a high sense of urgency
• Excellent written and verbal communication skills
• Professional appearance, a strong work ethic with integrity beyond reproach
• Must possess a valid AZ driver’s license and clean driving record

We provide a positive, professional work environment. Our team members enjoy terrific benefits which include:

• Competitive wages
• Health/Dental/Vision Available
• Short & Long-term Disability/Life Insurance Available
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Holiday
• State-of-the-art facility and equipment. Indoor, heated & air-conditioned shop

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.