Position Specifics:

Department: Service

Reports to: Corporate Service Manager

Supervises: Service Clerks/Writers, Service Technicians, and Service Staff

Purpose:

Oversees service operations within the dealership to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Assists with the development and training of service personnel and may complete performance reviews of service staff
• Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals
• Participates in the development and execution of the Corporate Service Marketing Plan
• Coordinates customer clinics, field days and related promotional events
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget

Experience, Education, Skills and Knowledge:

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience

Company Benefits and Perks:

We offer a robust benefit package including flexible work hours and family-friendly benefits to all our full-time employees.

• Our comprehensive insurance benefits package includes:
  • Medical, dental, vision, and life insurance, including AD&D
  • 401(k) with an employer match
  • Employer paid Short Term Disability policy
  • Employer funded HSA account
• Paid time off:
  • Vacation
  • Sick time
  • Company paid holidays
  • Bereavement
  • Jury duty
• Incentive pay
• Deere Employees Credit Union
• Training through John Deere University
• Tuition reimbursement with Sunshine approved Universities
• Career growth
• Great corporate team to work with

About the Company:

With over 80 years of combined experience and knowledge in supporting the Agricultural and Turf Care industry in Southern Louisiana and Southern Mississippi, Sunshine Quality Solutions provides optimized parts and service support, volume pricing on equipment, and a robust equipment inventory. Now with 17 locations across southeast Louisiana, Sunshine offers numerous career growth opportunities from entry level positions all the way up to senior management positions. Come and join Sunshine’s welcoming company culture, where our mission is to improve the quality of life for our employees and customers who take pride in being linked to the land.