Service Advisor Job at Clinton Honda
Family, Independent… Not Corporate is much more than a slogan here at Clinton Honda. It shows how we do business. Since 1976, our dealership family has been diversifying. At the same time, we’ve stayed true to our original values and commitments to our customers. We provide a friendly and no pressure atmosphere to assure our client’s and associate’s satisfaction. Together, we go the extra step to make sure every interaction with you is a pleasant experience and treat all of our customers like family members. Because of you we are the DealeRater Honda Dealer of the Year in New Jersey for 2022 and have won the DealerRater Consumer Satisfaction Award for the past 8 years! We look forward to earning your trust and making you a part of our Family.
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Short/Long Term Disability
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
- Health and wellness
- Discounts on products and services
- Above average industry pay
Technician Specific Benefits
- Relocation assistance available for qualified candidates
- Most facilities equipped with air-conditioned shops
- State-of-the-art, brand new facility with multiple service bays, air-conditioned and cutting edge technology
- Multiple bays with lifts and complete tool cabinets for each technician
- Shop equipped with the newest technology and equipment
- Uniforms provided
- Discounts on products and services
- Work environment OSHA certified to current Air Quality Standards
- Highly productive shop
- Career advancement opportunities, promote from within
- ASE and state inspection certification reimbursement and all training expenses paid to further your career
- Continued education, manufacturer hands on and web based training
- Clean and professional work environment
- Apprenticeship program
- Tools provided for Quick Lube Technicians
- Competitive wages
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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