Quality Technician III - 1st Shift

Additional Locations: N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Hours: 8:00 – 16:30

About the role:
Provide Quality Technician support to Arden Hills Post-Market Complaint Investigation Lab ensuring delivery of the highest quality product to the customer while supporting continuous improvement projects and quality initiatives. This is a dynamic support role in the Electrophysiology division requiring cross-functional collaboration with R&D, Design Assurance, Manufacturing, and Quality team members. This role is responsible for the hands-on investigation and analysis of returned device failures, responding to quality signals, and documenting findings inside the quality system.

Your responsibilities will include:

• Assists engineering in providing quality support by learning to analyze data and identify complaint issues and trends
• Perform device analysis on returned medical devices, with engineering support, to determine the likely cause of device malfunction
• Review device history records (DHR), product labeling and risk documentation to support complaint investigation
• Prioritize individual tasks efficiently to meet deadlines and provide deliverables while adhering to internal metrics and timelines.
• Interprets test results and device analysis and examines for unusual characteristics
• Write investigation reports, summarizing findings from the performed device analysis, and clearly state conclusions that can be drawn from those findings.
• Troubleshoots procedures that may have been compromised, thus determining the potential cause of unexpected results of routine tests
• Communicates with customers and appropriate technical staff regarding testing schedule information, results, or unanticipated discoveries
• Analyzes, reviews, and documents the status of lab records for archiving
• Administers the flow of test requests, from logging in through filing and archivin

Required qualifications:

• Associate Degree (or equivalent related work experience)
• 3-5 years of related work experience
• Must work well in a team environment
• Proficient with Microsoft Office tools including Word, Excel, PowerPoint and Outlook
• Good oral and written communication skills
  

Preferred qualifications:

• Associate Degree in technical discipline
• Electrical and mechanical equipment experience preferred
• Self-starter with the ability to identify improvement opportunities
• Able to work independently under limited supervision as well as in a team environment
• Able to read, understand, and communicate procedural requirements
• 2 years of quality or manufacturing experience in medical device industry

Requisition ID: 563648

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!