Hello,
Hope you’re doing well.
This is Natasha from ComTec Information System. A 26-year-old leading technology company, providing agile and steadfast IT and Engineering solutions and services to enterprises and governments. We are looking for a : Senior Business Process Consultant/Lead. I have mentioned the job description below for your review. Kindly let me know if you would be interested and send me your most updated resume and best time to reach you or feel free to call me on 469-575-4108 to discuss more about the position.
To know more about ComTec Information Systems. please visit us on www.comtecinfo.com
Title: Senior Business Process Consultant/Lead
Location: Remote
Job Description:
ComTec is looking for a Senior Business Process Consultant who has experience with electric utilities and customer service and good understanding of contact center processes.
Responsibilities:
· Lead business requirements gathering workshops and document business requirements.
· Analyze, organize, and assist in documenting the business requirement.
· Create use-cases, BRD, spreadsheets.
· Create process flowcharts, diagrams, drawings and other related documentation. Create workflows using modelling techniques.
· Analyze current business processes and assist in documenting AS-IS business process flows.
· Work with business stakeholders in developing TO-BE business process flows.
· Assist in developing business cases, project plans, and estimates.
Requirements:
· Must have experience working with electric utilities
· Must have experience overseeing the customer service or contact center organizations at electric utilities
· Must have experience developing AS-IS and TO-BE business process flows.
· Must have excellent verbal and written communication skills, including presentation, facilitation, and coordination skills.
Job Types: Full-time, Contract
Salary: From $130,728.84 per year
Schedule:
- 8 hour shift
Experience:
- Business Process: 10 years (Required)
- Management: 10 years (Required)
Work Location: Remote
Speak with the employer
+91 +14695754108
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