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Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

POSITION SUMMARY
This position is located in a medical clinic or physician’s practice and coordinates the scheduling of appointments for physicians in the practice or surgical procedures, diagnostic tests, physical therapy, pain management, and other special tests as directed by physicians. This position is also responsible for obtaining necessary authorizations, pre-certifications and/or referrals.

CORE FUNCTIONS
1. Provides customer service for patients, families, hospital scheduling departments, and other physician’s offices. Acts as a resource to resolve room availability conflicts.

2. Receives physician’s orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges.

3. Schedules and re-schedules patients as necessary. Confirms patient’s appointments for the following days and informs patients of physician’s orders or special instructions prior to appointment or procedure.

4. Answers incoming calls, which may include screening calls, taking messages and providing information to patients, physicians, providers, hospitals and staff. Documents correspondence in the patient’s medical record. Updates demographic and insurance information in the practice management system.

5. Assists physicians in examination room when required. Assists front office in answering phones, scheduling appointments, taking messages, prescription refills, locating information and other related duties when necessary.

6. May have supervisory accountability and/or provide direction to support staff.

7. This position has the responsibility of assuring efficient scheduling and workflow of the operation while maintaining outstanding customer relations. Interacts with patients, physicians, third party payers, vendors, registration and central scheduling staff, medical records, billing, and clinical staff.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position requires skills normally gained with 2 years of scheduling experience in a physician’s office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills.

Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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