Scheduling Coordinator / Office Assistant

The Scheduling/Staffing Coordinator is responsible for managing all aspects of the staffing process and completion of workflow in Home Care Home Base to support operations of Symbii Home Health & Hospice – Utah County. This position also requires establishing and maintaining positive relationships with all related entities (internal staff, clinical field employees, contract staff, patients/families, referral sources, etc), responding to staff requests/concerns and maintaining information to assist in the coordination of patient services and staff availability.

1. Serves as the primary and secondary responder to all inbound phone calls.

2. Assists the Intake department by supplying staffing solutions to new patient referrals.

3. Accurately completes all workflow associated with staff requests for scheduling changes, caseload reassignments, recertification of services, new referral scheduling, missed visit, visit time exceptions, visit time change requests and all associated workflow as assigned and delegated by the Director of Nursing and Office Manager.

4. Supports clinical leadership by maintaining the proper daily workflow of tasks.

5. Communicates effectively, professionally, and thoroughly with staff regarding coordination of care expectations, educates and enforces deadlines, and establishes and maintains positive working relationships with current staff and contract staff.

6. Demonstrates commitment, professional growth and competency.

7. Provides insight to identify needs for additional staff.

8. Maintains comprehensive working knowledge of contractual staff relationships.

9. Serves as an administrative support resource for all clinical and marketing staff.

10. Ensures compliance with all state, federal & Medicare regulatory requirements.

11. Is responsible for maintaining administrative and clerical files.

12. Maintain the files, supplies, and general office condition in an orderly manner.

13. Other duties as assigned by the Director.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description.

III. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)

1. Demonstrates strong written and oral communication skills in person, over the phone (verbal and text) and over email.

2. Establishes productive organizational skills and habits.

3. Provides excellent customer service skills.

4. Strong team skills.

5. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

6. Technical aptitude to know, learn and master the agency’s software.

7. Ability to multi-task in a fast-paced office environment.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Commuter assistance
• Continuing education credits
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Financial planning services
• Flexible spending account
• Free flu shots
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Provo, UT 84604: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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