Scheduling Coordinator Job at Real Life Dental
Real Life Dental Christiansburg, VA 24073
$17.00 - $19.25 an hour
About the Practice:
Job Description:
Real Life Dental- Christiansburg is a patient-centered dental practice, giving patients our full attention during their appointments and offering a wide range of services to meet their needs and help them achieve a beautiful, healthy smile. Our experienced dentists and team are energetic and love welcoming patients of all ages, and provide a warm, comfortable, family-oriented atmosphere in which our patients can feel at ease. We offer new technology and fanatical team environment.
Job Description:
We are looking a fun team member that offers a smile in their vioce to work in Real Life Dental, General Dentistry office Call Center to support incoming patient calls. If you like talking and helping people in a people focused environment, we would love for you to apply.
Qualifications:
- 1 year recent dental administrative experience required
- Knowledge of dental software strongly preferred
- Keen attention to detail
- Excellent communications skills with a professional demeanor
- Outstanding customer service skills
- Ability to manage multiple phone lines
We are looking for a highly organized Call Center team member to coordinate the calendar of for our patients. In this role, you will be patient concierge, answering incoming calls, confirming appointments, following up on missed and cancelled appointments to reschedule patients and supporting inquiry questions.
Maintaining and updating schedules- Verifying the availability of the practice and patients for appointments.
- Confirming appointments.
- Sending out reminders of verified appointments.
- Rescheduling or canceling appointments in a timely manner.
- Answering scheduling inquiries.
- Documenting scheduling processes and keeping records.
- Gather Patient information (reason for visit, insurance information, etc).
- Explain dental procedures, treatment times, and payment options
- Performing other administrative tasks when required.
In return for providing an excellent patient experience, we offer a great benefits package to include health, vision and dental benefits, employee assistance program, wellness program, continued education, gym reimbursement, 401(k), 401(k) matching, uniforms provided, life insurance, holiday pay, office production bonus, paid time off and *additional paid time off.
Salary Range: 17.00 - 19.25 Requisition Number: 2023-8048
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