We are looking for a competent Scheduler/Dispatcher/Data Analyst to help support a growing healthcare company. The role of the Scheduler is to coordinate the technicians’ schedules, plan work orders, and interact with external customers via phone and email. Ideal candidates possess the ability to learn new processes quickly, prioritize activities, and work efficiently under pressure. Successful candidates will have a high degree of attention to detail and be comfortable operating in a creative and fast-paced environment.

MAJOR RESPONSIBILITIES:

• Act as the single point of contact for the exception and escalation of service orders for customers, consumers, and service engineers (internal/external) in a professional matter (analysis, registration, communication, and timely escalation)
• Identify planning issues, apply effective solutions, and determine follow-up actions with minimum direction
• Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge-management content

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent work experience
• 3+ years customer service or planning experience preferred
• Previous employment as a dispatcher, scheduler or planner are preferred
• Project management or logistics experience is a plus
• Experience with ServiceMax, Salesforce, SAP, or other ERP/planning tool is preferred
• Working knowledge of office equipment
• Excellent organizational and time-management skills
• Analytical abilities and aptitude in problem-solving
• Ability to work in a fast-paced environment and respond quickly to changes in job priorities
• Problem-solving mindset with an ability to identify improvement opportunities
• Strong Attention to detail
• Ability to work under pressure and adapt easily to frequent changes
• Excellent written and verbal communication skills
• Proficiency in MS Office (i.e., Word, Excel, Outlook)
• Satisfactory background check
• Valid driver's license with a clean driving record
• Ability to pass drug screen

PHYSICAL REQUIREMENTS:

• Ability to commute to Irving office 5 days per week

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Irving, TX 75063: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

Please Note :
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