Intellectual Technology, Inc. (ITI) is a leading provider of innovative, on-demand software solutions for motor vehicle agencies, providing the ability to securely service customers when and where they want to be met. By using ITI’s solutions, motor vehicle agencies can help shorten wait times, control inventory, increase revenues and reduce fraud. Our core beliefs of integrity, trust, and innovation are at the heart of everything we do.

This position requires Full-time, onsite work in the Fort Wayne, IN office.

Job Summary

As a part of the Business Applications team, the Salesforce Administrator is a highly cross-functional position that interacts extensively with team members from the executive tier to line-level end-users to ensure a clear understanding of need, impact, and the measure of success. We seek an organized and proactive individual with strong problem solving and troubleshooting skills who works both independently and collaboratively with team members. The selected candidate must have the willingness and desire to expand their understanding of Salesforce through active research and continuous education and certification.

Duties and Responsibilities

• Design and implement workflows and integration changes to Salesforce
• Manage new and existing Salesforce features including system configuration, maintenance, enhancements and upgrades, data integrity and security
• Participate in company-wide projects to enhance Salesforce functionality based on business requirements
• Work in a fast-paced environment that demands quick results and great outcomes
• Manage the Salesforce Support Case Queue from intake through issue resolution
• Provide on-the-job support and assistance to internal users
• Support and maintain external users via Salesforce Experience Sites
• Create and manage Reports and Dashboards
• Create training documentation for new users
• Manage technical and configuration tasks from ongoing internal projects that will be completed in a Sandbox environment

Requirements:

• Minimum of one year of work experience as a Salesforce Administrator
• Salesforce Administrator Certification
• Strong Written and Verbal Communication Skills
• Strong Analytical Skills

Knowledge in any of the following is a plus:

• Sales Cloud and Service Cloud
• Marketing Cloud
• Salesforce Experience Sites
• Dataloader (Import and Exports)
• Flow
• Apex
• Field Service Lightning
• Lightning Web Components

As a member of the ITI team, we offer competitive pay, along with a low-cost high-benefit insurance plan. Within 90-days of employment, you will be eligible for one of the best benefits packages with the lowest cost to the employee in the market: Medical, Dental, Vision, Life, STD, LTD and 401k. This position is based out of our Fort Wayne, IN office.