Salesforce Administrator Job at Higher Ground Education
Our Mission
At Higher Ground Education, we are driven by a deep desire to bring about widespread change in education today. We believe that the traditional method of education used in most schools is antiquated, outdated, and broken. To meet the needs of today's students and to bring about true progress in the world around us, we need an education model that fosters independence and develops competent, capable, action-oriented critical thinkers.
Higher Ground is bringing on a Salesforce Administrator to help us get the most out of our CRM system. This is a critical role on our team, and we are looking for an individual who is both a critical thinker to shape how we optimize our system set-up and a firsthand doer with the system expertise to bring this to life. If you are excited about working in an entrepreneurial environment and solving problems to drive widespread change in education, this role is for you.
Your Role
The Salesforce Administrator will assist us in achieving our mission by implementing and supporting applications within the organization functional areas, maintaining the integrity of data and processes, maximizing the effectiveness of the CRM and associated applications, and assisting the team track, analyze and report key activities and data sources.
- Configure Salesforce objects, layouts, workflows, process builder, validation rules, formula fields, email templates, reports, and dashboards
- Design and validate data models on Salesforce in partnership with our engineering team
- Maintain the system and resolve user problems in real time (e.g., breaks with reports, workflows, campaigns)
- Develop and own documentation relating to our Salesforce implementation
- Interface with stakeholders (incl. Operations, Marketing & Admissions, and School Success) to gather and understand business requirements
- Bring ideas to the table for how we optimize the system and take advantage of the Salesforce ecosystem to drive business outcomes
- Stay up to date with new Salesforce features and best practices through Trailheads, pursuing new certifications, and by attending local and global Salesforce conferences and events
We'd love to talk to you if you have…
- 3+ year's experience as a Salesforce admin
- Salesforce Administrator certifications (Salesforce Certified Administrator)
- Proficiency with Data Loader and data management tools
- Experience integrating Salesforce applications with 3rd party systems using REST and SOAP web service API (incl. exposure to event-based publisher/subscriber)
- Proficiency with Salesforce security settings (incl. permissions, roles, profiles, sharing)
- Ability to own projects and perform detailed analysis of client business requirements
- Excellent communication skills and ability to manage multiple priorities
We'd really love to talk to you if you have…
- Additional Salesforce certifications (e.g., Salesforce Platform Developer 1/2, Salesforce Sales Cloud Consultant, Salesforce Community Cloud Consultant)
- Experience working with many aspects of the Salesforce platform, especially in Education, and Community Cloud; experience implementing Service Cloud channels (live chats, chat bots, etc.)
- Software development fundamentals (e.g., data structures, object-oriented programming, relational database design / patterns)
We offer:
At Higher Ground, we're driven by a deep desire to bring about widespread change in education today. Since our founding 6 years ago, we have opened 95 beautiful schools across the U.S. serving students from birth through high school. Now we're virtual and going global. We offer:
- Fully remote work
- A competitive salary
- Health, dental, and vision insurance
- Paid time off and paid holidays
- 100% tuition discount for two children at any school within our network
- Career growth and promotion opportunities, and a leadership team who wants you to thrive on your own terms
Want to get to know us better? Check out:
- The Higher Ground Story: http://bit.ly/HGEStory
- The Higher Ground Mission: http://bit.ly/HGEMission
- Facebook: Facebook.com/highergroundeducation
Higher Ground Education, Guidepost Montessori, and Academy of Thought and Industry are committed to a policy of Equal Employment Opportunity (EEO). We will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under applicable federal, state or local laws, regulations or ordinances. Our leadership is dedicated to ensuring the fulfillment of this policy. When requested, we are committed to reasonably accommodate employees and applicants with disabilities or special needs that may require an accommodation.
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