We are Hydro, Inc., a global industrial pump re-engineering company located in the West Loop in Chicago. We have an opportunity for a part-time Sales Support Specialist in our Nuclear Division who is a customer service focused individual. The main focus of this role is to support the sales team with customer intelligence.

The successful candidate will be comfortable communicating with external management and maintenance personnel within nuclear power plants to gather information about their needs for servicing pumps. A secondary focus of this role includes coordinating the Nuclear Division’s participation in industry events, such as conferences and users groups.

If you are interested in joining an entrepreneurial, world class global engineering services and manufacturing company based in Chicago we want to speak with you. We attract exceptional talent in our industry who participate in and contribute to our growth initiatives.

Job Requirements:

• Responsible for supporting the sales team with customer intelligence, identifying key buying influences, researching and identifying new contacts, and engaging in direct communication with prospective customers
• Enter and maintain meeting and opportunity data in our customer relationship management (CRM) system
• Coordinate participation in industry events, including registration, reviewing related marketing materials, organizing promotional materials, coordinating customer dinners, and developing follow up plan for event leads
• Help drive participation in our customer seminars.
• Support and help organize marketing campaigns, such as newsletters and fliers
• Respond to inquiries from external sources.
• Organize a timeline and follow up on the scheduled due dates.
• Perform all other duties as assigned.

Experience and Skills:

• Strong customer service skills.
• Confident with a willingness to initiate a conversation with plant personnel
• Enthusiasm for learning about our industry
• Able to multi-task and complete multiple projects
• Excellent listening, written and oral communication skills.
• Excellent follow-up on all tasks.
• Strong attention to detail and excellent problem-solving skills.
• Be able to follow through and see a project to the end.
• Strong computer skills with proficiency in MS Office Suite

This is a hybrid position that will require an average of one day in the office each week, with in-office schedule at the discretion of the company. We are located in a great West Loop neighborhood close to all forms of public transportation and we offer our employees a fantastic work environment and free onsite parking.

We adhere to COVID-19 CDC guidelines.

Job Types: Internship, Part-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• Flexible schedule

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60607: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 5 years (Preferred)

Work Location: Hybrid remote in Chicago, IL 60607

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