Sales and Catering Coordinator (FT) Job at Renaissance Dallas Addison Hotel
Start Your Journey with Us at the Renaissance Dallas Addison.
Are you a Star that loves to serve? Is very competitive and strives to be the best? Were you always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.
The Sales Admin has overall responsibility for providing administrative support for Sales, Conference and Catering Managers. Individual must utilize available resources to provide excellent customer satisfaction. Requires knowledge of, and adherence to, hotel’s policies and procedures and all Sales & Catering policies, systems and procedures. The Admin will meet or exceed standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as directed by the business needs.
ESSENTIAL JOB FUNCTIONS:
Administrative support – general
Provided administrative support to both the Sales & Catering Sales Mangers:
- Established and maintains accurate files and trace system for the hotel
- Maintains CI/TY system certification requirements
- Prepares and distributes mail
- Distributes group resumes/BEO and all other pertinent customer communication to insure service
- Answers calls, uncover client needs and forward calls to appropriate sales team member
- Maintains and orders office supplies and sales collateral as needed and within budget
- Completes daily and weekly sales reports for sales team
- Verifies and communicates group daily event guarantees
- Places follow-up calls to clients upon completion of events, sends thank you and comment card.
- Maintains rapport with competitive hotels catering staff to align both hotels to receive overflow referrals
- Completes RFP accordingly and timely
- Checks for incoming leads on the hour and distributes to sales managers per market guidelines (when assigned this duty by DOS&M)
KNOWLEDGE, SKILLS & ABILITIES:
Experience:
- Two year’s administrative experience or any combination of similar education and experience
- Language Skills: Read, write and speak English fluently. Ability to communicate effectively and professionally with other business departments, guests and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
- Technical Skills: Computer skills, including spreadsheets, word processing and email.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report or schedule form.
- Other Skills & Abilities: Experience in meeting deadlines and multiple priorities of business demands as required. Possess basic knowledge of business contracts. Able to work with general supervision. Operate office equipment such as, but no limited to, printers, fax machine and copiers.
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