Summary: The primary purpose of the Labor Optimization Analyst is to provide detailed analyses, reporting, and process improvements to ensure efficient and effective labor allocation for 300+ retail convenience store locations. The ideal candidate is passionate about numbers, communication with partners throughout the organization, and strategically improving labor allocation to execute strategic, operational, and financial business plans that will deliver success.

Primary Responsibilities:

• The Labor Optimization Analyst will use his/her workforce management expertise to work to identify financial savings opportunities and increase operational efficiencies, as well as create and analyze data to make recommendations to improve performance.
• Works to identify, analyze, and devise solutions to address complex business requirements and processes related to all areas of workforce management optimization.
• Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance MAPCO's operating environment based on practical experience, optimal outcomes, and best practices.
• Collaborates with internal and external stakeholders to identify labor cost best practices, implement process improvements, and drives resources to deliver outcomes on time, within budget and with exceptional quality.
• Provides content expertise for sustainable execution of workforce management tools and technologies; leads trainings in workforce management tools for leadership and staff to optimize utilization.
• Supports the development of analytic models; expands functionality of existing analytic tools and presents analyses to front line leaders, mid-level leaders, and senior leadership.
• Work closely with operations management, leadership, and additional teams to understand the labor required, schedule constraints, and align on model parameters and inputs.
• Identify and quantify opportunities to improve labor planning and shift scheduling templates, systems, and processes.
• Lead implementation and change management for future enhancements to labor planning related systems and processes.
• Contribute to ongoing efforts focused on improving forecasting and visibility into workloads that improve the ability to accurately plan labor needs and shift schedules.
• Provide analytics to track the health of our business, including competitive analysis and customer scorecards and support retail in-store team reporting and analytics
• Work with large, multi-source datasets to curate and synthesize data into actionable, accessible updates and visualizations to communicate findings with stakeholders
• Manage retail and foodservice data strategy and budget; partnering with broader analytics organization and cross functional partners to reconcile data to best serve organization's needs and optimize budget
• Responsible for the ongoing maintenance and data integrity of inputs, assumptions, and targets within each model.
• Troubleshoot data integrity issues, analyze data for completeness to meet business needs, and propose documented solution recommendations
• Develop and provide key reporting outputs at daily, weekly, and monthly intervals in support of business objectives
• Perform other duties as assigned

QUALIFICATIONS:

• Expert level skills in Excel, with history of developing financial and statistical models; database management and/or comprehension a plus.
• Detail oriented with high degree of accuracy, as well as outstanding interpersonal skills; strong communication and presentation skills; ability to develop and maintain relationships with business at all levels, successfully bringing people together toward common goals and to consensus.
• Ability to multi-task and work under pressure in a dynamic environment, managing multiple projects, people, and initiatives in a fast-paced and collaborative team environment
• Strong knowledge of retail sales & labor analysis and reporting, labor forecasting
• Strong problem solving and project management skills - combined with the ability to clearly communicate the main takeaways to stakeholders from a wide range of functions
• Advanced verbal, written and visual communication skills - both in the design and rollout of reporting assets and providing clear direction to your team.
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States

EDUCATION/EXPERIENCE:

• A Bachelor's degree or applicable certification in a related field (Economics, Finance, Statistics, Data Science, or Business preferred)
• Lean Six Sigma Certified with ability to lead high impact Lean Six Sigma projects (DMAIC, DFSS, Kaizen, FMEA, etc.)
• Minimum of 5 years of analytical experience, retail industry experience required.
• Industry knowledge and expertise related to retail workforce management (i.e., labor models, scheduling, staffing strategy, labor productivity standards, industry pay practices, labor cost management)
• Experience analyzing complex data or facts and summarizing and presenting findings in a compelling way
• Highly comfortable with navigating large data sets from multiple sources.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, operate business equipment and dial the telephone. They are regularly required to talk or hear. The employee is frequently required to stand, walk, and sit.