This associate will be responsible for maintaining outstanding customer service in all interactions, encourage sales, merchandise products, and assist the Management team. This individual should have intermediate-advanced knowledge of the various aspects of plumbing. Job Duties and Responsibilities are subject to change based on the needs of the business. Customer Service * Greet and serve customers store-wide or on the phone in a friendly, polite, and professional matter. * Maintain customer service as TOP priority; attend to customers who may need assistance and provide appropriate and helpful information. * Demonstrate or explain how to use merchandise so the customer feels comfortable with your knowledge and the products. * Demonstrate knowledge of plumbing and plumbing products to assist customers with hardware projects. * Handle all customer concerns/complaints calmly and professionally; provide them assistance or additional information and escalate to management if resolution cannot be reached; maintain respectful interactions throughout. * Listen to customer needs and assist them in acquiring all necessary project essentials to ensure all their project needs are met during their visit. * Promptly answer calls for assistance from other Sales Associates to ensure quality Customer Service for every guest. * Do not say "NO" when interacting with a customer; use all resources available to you to assist with their projects, concerns, comments, and sales needs. Solicit another team member/Management for help, if needed. * Solicit customer to open an Ace Reward card; be able to identify the benefits, rewards, and reasons behind the Rewards Program, and maintain scan rate of at least 85% on all transactions. * Check and execute all online orders via KIBO, ensuring all online customers receive the same quality of Customer Service as they would in-store; ensure pickup, drop-off/deliver preferences are identified and they have all project essentials. Store Operations * Execute all daily tasks, day-to-day goals and priorities as assigned by store management. * Maintain knowledge of and participate in all promotions, advertisements, and community events. * Actively participate in daily huddles, all store meetings, and individual one-on-ones as scheduled by Management. * Keep inventory at levels to maintain sales and customer satisfaction and ensure merchandise is faced and neat; rotate stock and pull down back-stock as needed. * Keep aisles, shelves, bins and storage/back-stock areas clean, neat and organized. * Check in all merchandise against invoice/orders to catch shortages, damages, backorders, incorrect items, etc and communicate all discrepancies with Management. * Identify/Recommend merchandise, product lines or store stock that needs to be added or eliminated and communicate those opportunities to Management. * Update all pricing labels and sticker, complete out-sheets and communicate any questionable prices/Margin discrepancies to Management. * Write, fill, and report all special orders on designated sheets accurately and submit to Management. * Maintain awareness of store environment at all times and report any/all suspicious behavior immediately. * Clean surfaces and keep them orderly (including windows, doors, and counters and ensure all store need items are stocked. * Perform ALL in-store services provided in a safe and effective manner within 90 day introductory period; be able to demonstrate services and relay accurate knowledge to Management. Self Development * Maintain working knowledge of all POS/computer programs needed to perform daily task. * Keep up-to-date knowledge of trade magazines, manufacture information, training courses, etc. * Complete all required training modules as assigned by Management. * Participate in all appraisals to identify areas for growth, training, and development. * Participate in continuing education for areas of expertise to maintain up-to-date knowledge. Minimum Physical Requirements * Ability to stand for an extended period of time, walk, reach, and bend. * Ability to operate computers and look at screens for unspecified amounts of time. * Move, lift, and handle merchandise and fixtures that are at least 50 pounds. Complete all other duties, projects, and responsibilities as assigned by Management.

Job Type: Full-time

Benefits:

• Employee discount

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Gentry, AR 72734: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Please Note :
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