Embassy Suites by Hilton – Nashville Airport, it is the essential function of all team members to provide our guests with premium hospitality and service. Team members – regardless of position – must be passionate about delivering service with a smile, the HEART of Hospitality and Making it Right in the event that a guest has an unpleasant experience throughout their visit.

Our property features one restaurant/bar location, plus a complimentary evening reception and banquet events. We encourage our Restaurant Servers to create a magical and memorable experience for our guests, and we also want our Restaurant Servers to express their personalities and engage with our guests!

We are seeking career minded experienced hospitality and restaurant professionals who have a passion for this industry. Team members will provide knowledgeable and professional service with a genuine desire to place the guest experience at the forefront of each interaction.

So, what are we looking for? Additional responsibilities will include, but not be limited to:

• 
  TEAMWORK MENTALITY! UPBEAT PERSONALITY! PROFESSIONAL MINDSET!
• Learns guests’ names upon arrival to the restaurant and use guests’ names regularly throughout their dining experience and visit.
• Process guest orders and describe food and beverage offerings to guests by providing vivid descriptions of each item. The ability of pairing food items with complimenting beverage items is highly preferred.
• Abide by the property’s Standards of Service to ensure timely and exceptional consistency in all guest interactions.
• Have the ability to “read each table” in order to anticipate guest needs and respond appropriately and timely to guest concerns and requests, while offering a “customized” experience for guests.
• Practice salesmanship to enhance the dining experience without allowing guests to over-order.
• Maintain industry standard and company required levels of cleanliness and sanitation.
• Maintain financial stabilization and balancing of assigned point of sale terminals, as defined by the property’s cash handling policies.
• Possess a firm understanding of beverage and culinary menu items in regards to dietary restrictions, allergens, etc. and be able to provide guests with alternative options based on dietary needs.
• Maintain current knowledge of Hilton and Embassy Suites culture, amenities and services.
• Complies with local, state and federal guidelines when serving alcoholic beverages.
• Completes all assigned tasks as outlined in shift / training manuals.

QUALIFICATIONS:

• 
  Experience:
  • Minimum:
    • 1 year of serving experience in any bar, restaurant or lounge environment
  • Preferred:
    • At least 2 years of serving experience in hotel bar, restaurant or lounge environment
• Certifications:
  • Minimum:
    • Tennessee ABC Sellers Permit – has been valid/active for at least 1 year
  • Preferred:
    • Tennessee ABC Sellers Permit – has been valid/active for at least 2 years
    • ServSafe Food Handler Certification – has been valid/active for at least 1 year

REQUIREMENTS:

• 
  Ability to continuously be on your feet and moving for up to 12 hours.
• Ability to maintain flexible schedule including days, nights, weekdays, weekends and holidays.
• Responsible, dependable, dedicated and punctual.
• Strong verbal and written communication skills – fluent in secondary languages is a plus.
• Maintain clean and professional appearance.
• Passion for and knowledge of the food, beverage, hospitality and local tourism industries.
• Maintain proper levels of personal appearance and hygiene and cleanliness.
• Must be able to pass criminal background check and drug screen prior to offer of employment.

PAY & BENEFITS:

• 
  Pay rate: $10.00 per hour PLUS TIPS
  • Pay period ends on the 15th and last day of the month. Pay days are the 5th and 20thof every month
    • Tips:
      • Cash tips are provided daily
      • Credit Card and Room Charge tips are paid on paycheck
• Benefits:
  • Full Time Team Members:
    • Medical, Dental & Vision available on first of the month after completion of 60 day probationary hire period
    • Sick time after 90 days. Vacation time after 1 year
    • 401K
    • Team Member Referral Program
    • GO Hilton Travel Discount Program
    • 50% off meal purchases