Travel Information Council
Rest Area Supervisor, Midland and Beaver Marsh Rest

Areas

OPENING DATE: 11/14/2022
CLOSING DATE: Apply Now! First review 11/22/2022, Open until filled; may close at any time.
SALARY: $4,696.44 - $6,223.53 per month
Note: If thesuccessful candidate is PERS qualifying, salary range will reflect additional 6.95%.
JOB TYPE: Full-time, Permanent. Exempt, not eligible for overtime
LOCATIONS: Midland (Milepost 282.3) and Beaver Marsh Rest Areas (US 97, Milepost 206.5).

The successful candidate must reside within a maximum 60-minute travel distance (of both locations) for response to emergency situations at the rest area when on call. If candidate is relocating to meet the travel distance requirement, relocation must occur within 90 days of first day of work.

About Us: Travel Information Council; a semi-independent state agency. Its mission is to create a great visitor experience by providing direction to destinations, connecting travelers with Oregon's resources, and ensuring safe and convenient travel. www.oregontic.com.

HOW TO APPLY:

• Please email your resume and cover letter.
• The resume must include work experience that supports how you meet the qualifications for this position.
• A cover letter confirming residence within the 60-minute travel distance (of both locations) to the rest areas or your willingness to relocate and describing how your background and skills make you an excellent candidate for this position.

The application process is not complete until you have submitted a resume and cover letter. It is important that detailed information regarding education and experience is included in your resume. Until this information is submitted, we are unable to give you consideration for the position.

WHAT'S IN IT FOR YOU:

• Agency provided vehicle, travel to and from worksite.
• Medical, dental, and vision plans for the employee and qualified family members, including $10,000 in employee basic life insurance.
• Paid sick leave, vacation, personal leave and 11 paid holidays per year.
• Membership in Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

Upon eligibility to participate, employees pay 6% through payroll deduction each month.

DUTIES & RESPONSIBILITIES: The primary purpose of the Rest Area Supervisor position is to provide direct oversight and management of day-to-day operations of Rest Areas, supervise other Rest Area employees, and oversee the activities of contractors or licensed personnel performing electrical, plumbing, painting and other work. The supervisor is responsible to monitor and maintain all systems to ensure safe and efficient operations. Ensures budgetary and expense controls. Serves as a key field representative to other agencies, partners, and the public.

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About the role:

• Directs and supervises the work and activities of staff and contractors working on facilities and grounds. Inspects staff and contractors' work and reports on quality, acceptance, or improvements needed. Sets goals for subordinates, keeps accurate and timely supervisor logs, and conducts performance appraisals.
• Works with Rest Area administration to develop operating budget. Ensures that Rest Area expenditures are within budget and approved.
• Monitors water, wastewater and other systems; tests and maintains as necessary.
• Performs minor maintenance and repairs to facilities, equipment, and fixtures as necessary, including unplugging toilets, replacing light bulbs, removing graffiti, and painting.
• Maintains appropriate inventory of parts, maintenance supplies and materials.
• Maintains accurate daily logs, working files, inventories, contracts and records.
• Develops efficient and cost-effective methods of rest area maintenance and operations while assuring that TIC maintenance standards are met on all facilities and grounds.
• Ensures that accurate methods are used to monitor the inventory and condition of facilities, equipment, utility systems and grounds.
• Conducts property inspections for negative impacts to structures and grounds.
• Writes material or work specifications, obtains quotations, purchases materials or authorizes work per agency operating procedures and policies.
• Develops specific plans including labor, material, equipment, and budget for approval of projects. Participates in the selection of contractors.
• Supervises Rest Area Specialists and Technicians by giving direction and assigning tasks. Controls work schedules, time sheets, and purchases.
• Participates in the hiring process of new Rest Area staff. Provides training to Rest Area Specialists and other staff in work procedures and performance standards required to manage the Rest Area.
• Ensures that all Rest Area staff comply with all applicable rules and laws, safety requirements, and TIC policies and procedures.
• Interacts with the traveling public. Promotes compliance with Rest Area rules and regulations. Discourages unapproved or disruptive activities. Requests law enforcement assistance as needed.
• Works with free coffee program permit holders and other volunteers.
• Cooperates with local advocates working with TIC to help plan and develop Rest Area improvements. Interfaces with other agencies involved with Rest Area operations.
• Works with and responds to other TIC staff through phone, email, and in-person contact that supports open communications, demonstrates a positive business attitude, and promotes an environment of mutual respect.
• Reports daily to the Rest Area Program Manager any incidents or changes in normal activities and operations.

Responds to Rest Area emergencies and report those emergencies up the chain of command.

• Ensures restrooms are clean, either by overseeing work of contractor(s) or by sweeping, washing, disinfecting and mopping floors, walls, ceilings and fixtures with approved chemicals. Areas of cleaning include inside and outside walls, toilets, urinals, fixtures, ceilings, floors, mirrors, hand dryers, windowsills, partitions, and garbage cans; and keeping dispensers filled.
• Collects and disposes of garbage, litter, tree limbs and other debris. Cleans tables, benches, walkways, parking areas, signs, drinking fountains and other fixtures.
• Inspects and monitors appearance and condition of facilities, equipment, utility systems and grounds; reports needed repairs, safety hazards, or conditions requiring outside vendor services. Takes appropriate and necessary measures to eliminate or mitigate hazards. Checks electrical use to ensure that hazards are not created.
• Monitors building security and safety by performing such tasks as inspecting doors, windows and locks to ensure they are properly and securely fastened.
• Removes snow from sidewalks, walkways and parking areas using snow removal equipment.
• Mows turf areas to maintain neat and trim appearance. Edges sidewalks regularly.

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• Trims grounds around shrub beds and picnic table pads as well as fence lines and areas not accessible by mower.

Trims shrubs and keeps beds free from litter and weeds. Removes dead shrubs and replants as needed.

• Blows sidewalks and picnic areas after mowing. Keeps leaves removed from all areas. Pressure washes sidewalks as needed.

Minimum Qualifications:

• Three years of management, lead work, or supervisory experience which includes customer service (e.g., supervising personnel, scheduling, performance evaluation, hiring recommendation, practices of employee relations, etc.) AND maintenance experience (e.g., construction trades, landscaping); OR
• A Bachelor's degree AND 18 months of management, lead work, or supervisory experience which includes customer service (e.g., supervising personnel, scheduling, performance evaluation, hiring recommendation, practices of employee relations, etc.) AND maintenance experience (e.g., construction trades, landscaping); OR
• An Associate's degree AND 2 years of management, lead work, or supervisory experience including customer service (e.g., supervising personnel, scheduling, performance evaluation, hiring recommendation, practices of employee relations, etc.) AND maintenance experience (e.g., construction trades, landscaping).
• OR any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position.

Special Requirements/Licenses: A valid driver’s license and proof of an acceptable driving record are required.
Current First Aid/CPR certification from an agency-accepted certification authority is required. A Level 1 Wastewater
System Operator Certification is preferred.

Additional Requirements: The individual in this position must perform position duties in a manner which promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully; actively engage in and promote a positive work environment; develop good working relationships with agency personnel and with appropriate external partners; identify and resolve problems in a constructive manner; demonstrate openness of constructive feedback and suggestions; and contribute to a positive, respectful, and productive work atmosphere creating a positive, productive environment focused on results . Regular attendance is an essential function required to meet the demands of this job and to provide necessary services.

Ability to: Meet the physical demands of the position; determine the most effective and efficient methods, means and personnel by which operations are to be conducted; provide exceptional customer service and courtesy while communicating with others, including upset and difficult rest area visitors; promote compliance with rest area rules; maintain composure and take appropriate action during emergency or emotionally-charged situations; use excellent judgment in evaluating situations, applying rules and guidelines, determining and carrying out appropriate courses of action; provide factual information based on observation, knowledge and understanding; prioritize and meet deadlines; operate hand and power tools.

Physical Demands of Position:
Works in, on and around buildings, facilities and grounds, inside and outside in all weather conditions; uses vision and hearing, manual dexterity, communication and motor skills to perform duties, including emergency response situations; traverses up and down inclines and stairs, over rough, uneven and slippery terrain or paved surfaces; maneuvers objects weighing up to 50 pounds; uses ladders, reaches above shoulder level, and works on hands and knees; bends, stoops, crouches, kneels, climbs, twists, pushes and pulls in regular performance of duties. This position requires both verbal and written communication abilities. Operate a motor vehicle.

Working Conditions:
While performing the duties of this position, the employee is working indoors and outdoors; interacts frequently with the public; often works alone; may work various shifts including weekends, holidays, evenings and long hours on short notice; regularly travels between assigned rest areas; occasionally travels, including overnight, to headquarters or other facilities for meetings and training; may be exposed to environmental and chemical hazards, allergens, and odors standard to area of assignment; cleans up and disposes of human-generated and animal waste;

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may be exposed to hostile and offensive language and actions from the public; will be scheduled for on-call periods and must live within 60-minute maximum travel response time to rest area in case of emergency call out.
Questions? If you have questions about the recruitment and selection process, please email.

Veterans' Preference: Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference, you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website https://www.oregon.gov/jobs/Pages/Veterans.aspx or you may call the Oregon
Department of Veterans' Affairs at 1-800-692-9666.

Criminal Records Check: Employment is contingent on the outcome of a criminal records check which could result in the withdrawal of the offer or termination of employment.

TIC employees are employed "at will," which means that your TIC employment may be terminated by the employee or TIC, at any time for any lawful reason, with or without cause, and with or without advance notice.

The results of this recruitment may be used to fill future vacancies. TIC reserves the right to change, withdraw, close, or re-post job announcements.

Oregon Travel Information Council is an Equal Opportunity, Affirmative Action Employer Committed to
Workforce Diversity

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Job Type: Full-time

Pay: $4,696.44 - $6,223.53 per month

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Wellness program

Physical setting:

• Outdoor work

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: On the road

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