Job Description SC House Calls Regional Director of Training

JOB TITLE: REGIONAL DIRECTOR OF TRAINING AND EDUCATION

REPORTS TO: REGIONAL VICE PRESIDENT OF OPERATIONS

CATEGORY: EXEMPT

SHIFT: Track Schedule: 12-hour shift working 7 days on and 7 days off

GENERAL DESCRIPTION

The role of the Regional Director of Training and Education is to enhance quality, productivity and profitability in SC House
Calls by supporting staff through training, education, and process improvement.

AREAS OF RESPONSIBILITY

A successful Regional Director of Training and Education will be able to perform these essential duties and responsibilities. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.

The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s).

• Coordinate and conduct on-boarding and training of all new providers.
• Collaborate with providers regarding any documentation billing needs in the Electronic Health Record (EHR).
• Assist with Athena daily operation tasks such as building and applying schedules.
• Implement effective workflow processes.
• Assist in trouble shooting with any EHR and other software system concerns.
• Evaluate and train all providers to enhance productivity.
• Work with Regional Staffing Coordinator and Director of Clinical Services to identify training needs and conduct the education sessions.
• Participate in interviews and hiring for regional staff in conjunction with other SC House Calls leadership.
• Perform supervisory duties, in conjunction with other SC House Calls leadership, such as completing necessary forms, reports, evaluations, hiring/termination, ordering supplies, training, etc. regarding personnel, equipment and supplies for MAs in his/her region.
• Communicate best practices, workflows, goals, operational processes, policies and procedures, regulatory requirements, and the value of our program to the regional staff.
• Identify opportunities for improvement, recommends solutions, and coordinates/participates in the development and implementation of process improvement action plans to improve efficiencies and contribute to desired outcomes.
• Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.
• Utilize the company’s software systems to enhance patient care and productivity of regional staff.
• Participate in coaching calls.
• Perform other duties as requested or required, in the sole discretion of SC House Calls.

MISSION EXPECTATIONS

• Take responsibility for own work in completing tasks. Assist others so that the resources, assistance or support is provided to achieve success in their daily work.
• Communicate, endorse, and demonstrate SC House Calls’ mission, vision and values.
• Prompt and regular attendance.
• Adhere to standards of behavior, dress code including name tag and approved uniform, personnel department and company policies.
• Attend in-services and meetings on a regular basis.
• Promote a culture of outstanding customer service at all times.
• Must be available during normal work hours (unless previously approved by direct supervisor). Additional hours may be required to complete normal business functions and/or projects.
• Must possess the ability to deal tactfully with patients, employees, management, visitors, government agencies, and the general public and maintain an open-door policy for all employees.

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• Must possess the ability to make independent decisions when circumstances warrant.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of the job:

• May be exposed to housekeeping cleaning agents and chemicals, humidity, hot equipment, and/or noise.
• May be exposed to infections, communicable diseases, odors, bloodborne pathogens, excreta and hazardous materials.

COMPLIANCE WITH POLICIES AND PROCEDURES

• Comply with all federal, state and local laws and regulations.
• Knowledge of and compliance with Patient’s Bill of Rights.
• Must be knowledgeable of Medicare guidelines, applicable laws and regulations, and SC House Calls policy and procedures.
• Adhere to SC House Calls’ Code of Conduct / Ethics.
• Must exercise a high degree of confidentiality regarding patients, personnel and the company.
• HIPAA compliant.
• Promote a culture of compliance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made, in accordance with applicable law, to enable individuals with disabilities to perform the essential functions.

• Must be able to lift, reach, bend, push, pull, use repetitive hand motions, walk and carry simultaneously.
• Must be able to withstand reaching, stooping, bending, kneeling, and crouching; walking and standing for periods of time; lifting up to fifty (50) pounds.
• Must be in good general health and demonstrate emotional stability.

QUALIFICATIONS

• Clinical experience as a certified medical assistant or higher preferred.
• Physician services and management skills experience preferred.
• A minimum of three (3) years experience in a healthcare setting.
• Ability to read and communicate effectively.
• Strong written and verbal skills.
• Basic computer knowledge.
• Ability to manage and demonstrate effective leadership skills.
• Should demonstrate good interpersonal and communication skills under all conditions and circumstances.
• Ability to foster a cooperative work environment.
• Team player with ability to manage multiple responsibilities and demonstrate sound judgment.
• Must be able to work flexible hours and travel between offices, facilities, etc.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organizational requirements and is in good working order.

For more information about SC House Calls, please visit our website at: www.schousecalls.com

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• No nights

Supplemental pay types:

• Bonus pay

Application Question(s):

• Do you have a valid medical license? If so, what license do you have?

Education:

• High school or equivalent (Required)

Experience:

• Clinical: 3 years (Preferred)
• EMR systems: 2 years (Required)
• Athenahealth EMR: 2 years (Preferred)
• Medical Billing and Coding: 1 year (Preferred)
• Training & development: 2 years (Required)

Willingness to travel:

• 50% (Required)

Work Location: One location

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