Quality Systems Engineer or Manager

Department: Quality

Reports To: Director of Quality

FLSA Status: Exempt

Summary:

Responsible for developing the Quality system, policies, processes, standards for the Company and its supply chain to operate within. This may include auditing to ensure compliance although this may be carried out by a third party accredited body.

Overall Purpose of the Role

Develop and sustain the Quality Management System in line with the required industry standards (including: IATF16949 / ISO 9001), accreditation requirements and business requirements across the organization through existing and new procedures. Regulate, control and improve the quality of all processes throughout the business and the final product. Manage the audit program to ensure that all nonconformities raised against certification bodies during audits are effectively corrected and independently verified. Embed a culture of continuous improvement throughout the company. Lead the team to achieve quality management system targets for customers and business goals.

Key Responsibilities:

Strategy and Development

· Contribute to the creation and implementation of best practices policies, processes and procedures to aid and improve operational performance

· Contribute to new business initiatives and projects and review and communicate the impact on Quality Management Systems (QMS)

General and Task Management

· Manage all external registration requirements to ensure they are met. Liaise with external bodies on all matters relating to registration. Maintain and improve, in line with business needs

· Implement all relevant procedures described in the Quality Management System (QMS)

· Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies

· Update quality documentation and communicate to carry forward lessons learned from quality concerns

· Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits

· Introduce new systems and procedures where appropriate

· Train others in all aspects of the quality system and application of procedures

· Undertake regular internal and process audits of the QMS

· Ensure corrective actions are undertaken to address non conformities found

· Verify closure of nonconformities with Certification Bodies

· Hold quarterly audit performance meetings within the business

· Manage the audit nonconformity data base

· Manage the APQP documentation database (Process Flow, PFMEA, Control Plan etc…)

· Manage document control system to include, policies, procedures, standard work, and customer specification documents

· Provide oversight of calibration system

· Provide detailed analysis of nonconformities

· Ensure ongoing compliance with the Quality Management System (IATF16949/ISO9001)

· Attend various meetings and action/communicate instructions

· Produce written reports and make presentations

· Undertake continuous training and development

· Identify business improvement opportunities within the organization

· Assist with the development, implementation and managing of key performance indicators (KPIs)

· Assist with the development of department objectives/KPIs

· Report on achievement of targets and identify any actions required

· Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors

· Conduct risk assessments of processes and tasks in the department

People Management

· Manage, coach and develop a high performing Quality System team that meets agreed objectives and which delivers best practice results, added value and continuous improvements

· Monitor the completion of tasks and ensure good performance and record on appropriate systems

· Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them

· Communicate KPIs from the strategic annual plan so that each employee is aware

· Provide technical expertise to the team

· Assist department managers with contractors on site to ensure they meet legal and company requirements

Relationship Management

· Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance

· Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy

· Liaise and communicate with other departments, customers, suppliers and other service providers

· Work as part of the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements

· Communicate with personnel at all levels, internally and externally to the Company, in relation to Quality matters

Self-Management

· Comply with the Health, Safety and Environmental Policies

· Proactively contribute to creating a good team atmosphere

· Anticipates and overcomes obstacles

· Makes useful links to arrive at insightful plans and solutions

· Embraces personal challenge

· Confident, rounded thinking

· Takes ownership for team cohesion and team development

· Is self-aware

· Is resilient, optimistic and open to change

· A self-starter, motivated and able to positively motivate others

· Focused, target driven with a positive, can-do attitude

Skills and Attributes:

· Excellent interpersonal skills

· Ability to manage a variety of cross-functional team members

· Excellent written, verbal and presentation skills

· Excellent organizational and follow-up skills

· Competent in problem solving, team building, planning and decision making

· Excellent leadership and management skills

Qualifications and Experience Levels:

· Relevant manufacturing/engineering/systems degree is preferred

· Membership of an industry related professional body would be advantageous

· Significant experience in a high volume manufacturing environment, preferably automotive

· Strong knowledge of the latest Automotive tools and techniques

· Automotive Quality Management System Auditing experience and managing audit programmers

· A detailed understanding of IATF16949, ISO 9001

· Six Sigma/Lean Manufacturing skills

· Experience of dealing with customers and suppliers

Job Type: Full-time

Pay: $68,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Cleveland, OH 44111: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Automotive engineering: 4 years (Preferred)
• IATF 16949:2016: 3 years (Required)

Work Location: One location

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