Private Event Server - The Carriage House Job at Icon Hospitality
Icon Hospitality Township of Galloway, NJ 08205
$20 - $32 an hour
Job Description
Job Title: Banquet Server
Department: Operations
Reports To: Banquet Captains
Summary:
Sets places at dining tables, serves meals, takes orders, serves food and drinks, answers inquiries about menu and attends to wishes of guests, as well as suggestively selling food and drinks for group meetings, large parties, conventions, weddings, etc.
Essential Duties and Responsibilities :
Include the following and other duties may be assigned. Presents menu, answers questions, and makes suggestions regarding food and service. Writes order on check, relays order to kitchen and serves courses from kitchen and service bars. Garnishes and decorates dishes preparatory to serving. Observes diners to respond to any additional requests and to determine when meal has been completed.
Serve guests and creates a warm and fun atmosphere for both guests and employees as per the guidelines and procedures established in the Food Server manual. Answers questions about food and drinks including their ingredients, preparation and accompanying items. Follows alcohol awareness procedures for preventing intoxication of guests and for handling intoxicated guests.
Attends to guests’ needs when delivering food and checks back to ensure guest satisfaction.
Maintain table appearance by pre-busing, checking drink levels, capping ashtrays, removing
clutter and providing extra napkins if necessary. Gives a warm and pleasant farewell to guests
and invites them to return.
Keeps station clean, sets up and takes down station appropriately. Attends pre-meetings
according to scheduled event. Adheres to company alcoholic beverage policies and company
sanitation procedures.
Keeps Sales & Catering Manager/Director promptly and fully informed of all problems or
unusual matters of significance and takes prompt corrective action where necessary or suggests
alternative courses of action which may be taken. Performs all duties and responsibilities in a
timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
Maintains a favorable working relationship with all other company employees and guests, to
foster and promote a cooperative and harmonious working climate, which will be conducive to
maximum employee morale, productivity and efficiency, and effectiveness. Provides a favorable
image of the Company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Problem Solving - Identifies and resolves problems in a timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality -Is consistently at work and on time.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and speak the English language, interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percent. Ability to make change.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Inventory software; Order processing systems and Spreadsheet software. Ability to operate a POS computer system and credit card transactions pref..
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the noise level in the work environment is very loud. Must be able to hear well amongst loud background noise.
Note: The statements herein are intended to describe the general nature and level of work being performed by the employee, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the Employer.
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