The Players Club Representative provides quality customer service, issues Player’s Club cards to new and existing guests efficiently and accurately and carefully executes promotions/events. Assists and maintains a comfortable, positive environment for guests that enter the casino facility. Answers the telephone and takes messages when necessary, transfers calls to appropriate persons and answers basic questions asked by caller. Works on a rotating schedule with other Players Club Representatives to document motor coach arrivals, distribute group packages; records guest head counts, handles problems with guests or group leaders. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objective.

Position Requirements

Education/Experience:

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Scheduling flexibility and dependability required.
• Excellent quantifiable customer service skills and dependability required.
• Must be able to type forty (40) words per minute.
• Ability to operate a personal computer and proficient in entering data using a keyboard.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Ability to write and speak effectively to the public, employees, and customers.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner within the specified guidelines of the Players Club Representative position.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the Casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand for extended periods of time (up to 8 hours minimum), walk, and move through all areas of the Casino in a timely manner.
• Must have excellent hearing abilities.
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
• Must be able to lift and carry up to forty (40) pounds.
• Must maintain good personal hygiene.