Customer Service Rep / Pizza Maker (7275)

• 3440 ocean Blvd.
• Part-time / Full-time
• Job Category Org: Store Customer Service Rep

Job Description

The following general description applies to all hourly store team members. Please read the detailed information listed below. We are a fast-paced work environment. Looking for hard working indeviduals with attention to detail and pride in their work. We are the leading pizza company in the US with the goal to fast yet delicious consistent food.

Job Duties

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk-in cooler.
• Prepare product.
• Receive and process telephone orders.
• Maintain proper rotating of goods, follow health and safety procedures.
• Clean equipment and facility approximately daily.

  Training

  Training provided on the job.

  Communication Skills

  Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

  Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.

  
  Work Conditions

  EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changesin temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools
  from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts.

  SENSING: Talking and hearing on telephone. Near and mid-range vision for
  most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

  TEMPERAMENTS: The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

• Physical Demands

  STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

  
  WALKING: Walking is generally in short distances for short durations.

  LIFTING: Bulk product deliveries are made three times a week and are unloaded by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5. Cases are usually lifted from floor and stacked onto shelves up to 72"high.

  
  CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.

  PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up
  to 7.5 pounds to push. Trays may also be pulled.

  CLIMBING: Team members must infrequently navigate stairs or climb a ladder to wash walls ceilings and storage racks.

  STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

  
  CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.

Additional Information

HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous.
during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.