Pharmacy Tech - Customer Care Technician - 1st Shift, Full Time Job at Remedi SeniorCare
Overview:
Remedi SeniorCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. Remedi SeniorCare participates in the E-Verify program as required by law: learn more E-Verify
Remedi SeniorCare is currently looking for enthusiastic, motivated and talented individual to join its Customer Care team.
Responsibilities:
- Answers multi-line phone, take care of the callers needs/route appropriately
- Research orders
- Sorts all incoming faxes and distributes to the correct department
- Pricing for the facilities
- My Remedi Service call ticket system
- Utilizes Microsoft Word and Microsoft Excel
- Perform other tasks as required
- Refill orders
- Generate STAT orders and back up orders
- Ebox processing on refilling control meds
- Navigate through DocuTrack and Framework
- Create forms in DocuTrack
- High School graduate or equivalent required. Current National/State Pharmacy Certification, and registration with Board of Pharmacy preferred
- Basic computer knowledge skills required
- Must have basic understanding of medical terminology, math and analytical skills.
- Minimum 1 year experience in a high volume call center specializing in LTC, Hospital or related.
- Friendly voice, ability to answer multi-line telephone system, computer background helpful, organizational, and ability to multi-task, excellent verbal and written communication skills.
- Flexible, personable, customer service oriented, leadership, dependable, cooperative, honest, responsible, and respectful
Our Pharmacy delivers life-saving medications to thousands of residents every day. Our team members enjoy state-of-the-art facility equipped with customer-inspired innovative technologies.
Remedi offers great benefits and perks!
- Medical, Vision and Dental Insurance
- Flexible Spending and Health Saving Accounts
- Life insurance/Long-and Short-term disability.
- 401K plan and company contribution
Did you know that more than 2 Million Americans are residing in Senior Care Living? And why? Medication management is one of the top reasons why seniors move into these communities. They are seeking help with managing their medications and maintain their quality of life. Remedi partners with senior care communities to provide a unique pharmacy experience to meet the complex medication needs of their residents. That experience starts with our team members in our closed door pharmacies. We are seeking forward thinking individuals who will embrace a daily dedication to the needs of residents, nurses, and administrators.
Remedi SeniorCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. Remedi SeniorCare participates in the E-Verify program as required by law: learn more E-Verify
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