Job Summary

The Additional Services Technician is responsible for providing 5-star customer service while performing our additional services, which include termite, mosquito, insulation, exclusion, German roach, rodent and wildlife removal, flea/tick and bed bug treatments.

Essential Duties

• Safely store, mix, apply or spray pesticide chemicals or other manual solutions to building interiors and exteriors, utilizing appropriate Personal Protective Equipment (PPE).
• Conduct inspections to identify infestations or conditions conducive to infestations of insects or other vertebrate pests and deliver tailored solution for customers. If a solution is unable to be identified, the Technician will communicate with the office.
• Interact with customers, face-to-face, to explain service features and benefits.
• Follow scheduled routes, communicate with office staff and managers, and maintain accurate and organized service records.
• Regularly operate and maintain a company vehicle while keeping the vehicle and other equipment in clean and working order, while adhering to the Company Vehicle Policy.
• Manage inventory, equipment and chemicals and report to the branch for restocks.
• Utilize technology to manage appointments and maintain customer service records
• Have a commitment to safety in all job areas, including driving, service, and training; this includes participation in on-site meetings and training.
• Adhere to policies and regulations of governing entities where compliance is required.

Education and Experience Requirements

• 1+ years of customer service experience, preferred
• Must be 21 years of age or older and possess an active driver's license
• Must earn and maintain state-required training (provided) and pest control licensing
• Experience working in attics, crawl spaces and on roofs, preferred
• OSHA certified on ladder safety, preferred
• Working knowledge and understanding of construction, preferred
• Experience installing and remove insulation, preferred
• Experience working in pest control, preferred Knowledge, Skills, and Abilities • Detail-oriented
• Effective communication skills, both verbal and written
• Exceptional customer service skills
• Ability to utilize technology
• Basic math skills
• Time Management

Physical Demands and Working Conditions

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate with others.
• The employee will frequently move on different types of terrain, in and around structures, including positioning oneself inside small spaces, such as an attic or crawl space.
• The employee is regularly required to operate equipment, drive a company vehicle, ascend/descend a ladder, stairs, or similar, and balance.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move over 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. May need to operate in low visibility conditions.
• Regular work in high, precarious places and in outside weather conditions. May be exposed to extreme temperatures and/or wet or humid conditions.
• Moderate noise level. Exposure to occasional loud noises.
• Ability to work Monday - Friday, some Saturdays, and some holidays. Overtime or longer days may be required.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

License/Certification:

• Driver's License (Required)

Work Location: In person

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