Payment Processing Technical Support Job at DELUXE CORPORATION
Partner Technical Support provides support to sales agents/partners and various internal departments by taking inbound calls to answer technical questions, assist with downloading and/or troubleshooting credit card terminals and VAR setups.
Support Sales agents by taking inbound calls to assist with technical questions, perform terminal downloads, assist with PC Software and Gateway questions/setups, diagnosing merchant networking issues and troubleshooting credit card equipment at merchant sites or office locations.- Provide superior level of technical assistance to valued partners with an immediate resolution including front-end host setup validation and terminal file changes
- Provide front-line support for internal departments to assist in general boarding and/or technical support questions, e.g. Agent Support, New Accounts, Data Entry, File Build, Deployment, etc.
- Provide reliable and accurate information and/or training to partners about products and services.
- Stay up to date with the latest equipment and applications.
Basic Qualifications:
Education and Experience: HS/GED and 0 years
- Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
- Possess a working knowledge of internal application systems
- Experience developing communication processes and procedures to facilitate the exchange of information among internal and external groups
Preferred Qualifications:
Promotes excellence by providing superior service exceeding customer expectations
- Uses customer-oriented phone etiquette by greeting callers, establishing rapport, projecting a professional tone, handling complaints, and recording statistics on each call
- Exercises exceptional listening skills to gather information, handle complaints and record call statistics
- Ability to develop rapport with client management and maintain strong working relationships
- Presents a professional, positive image that reflects well on the organization
- Manages time effectively and prioritizes completing tasks to meet deadlines
- Is excited and energized by innovations in technology
- Analyzes complex information, makes sound recommendations and rapidly learns new skills
- Solves problems by gathering information and evaluating options
- Has excellent attendance and completes quality work on time
- Conscientiously and methodically approaches work. Sees tasks through to completion
- Committed to meeting quality standards
RSRDLX
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com.
Department: Customer Service
Time Type: Full time
Work Status: Permanent
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