About Diana Health

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver's seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transforming women's health. Come join us!

Description:

Our Patient Representative - Back Office is excited about creating a high-quality patient experience and contributing to the smooth operations of a busy women's health practice. The individual is outgoing and detail-oriented and has strong problem-solving skills to tackle challenges with empathy and creativity.

What you'll do

• Serve as the voice of the practice, answering and working incoming calls and messages:
• Answer and triage incoming phone calls and app messages from our current patients
• Act as the second line of call for incoming calls from new patients
• Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
• Check and respond to voicemails, patient cases, and after-hours messages
• Support patient scheduling:
• Schedule patients from incoming phone calls
• Conduct no show and cancelation follow-up
• Support schedule re-shuffles (e.g., when provider is called out to hospital)
• Work through appointment ticklers
• Conduct administrative tasks in between patients:
• Scanning items that were not faxed
• Back-up for Care Navigator and Patient Representative- Front Office Tasks
• Actively seek out opportunities to best support our patients and team

Benefits

• Competitive salary
• Health, dental and vision insurance
• PTO, paid holidays, sick days

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful