At Beverly Hills Cancer Center, we vigorously pursue total health and wellness by delivering leading-edge medicine in a truly compassionate manner. By combining breakthrough research with advanced diagnostic technologies and a variety of treatment modalities including clinical trials, our dedicated medical professionals provide uniquely comprehensive care to those with cancer. We set our company apart by raising the bar to provide the highest level of care and becoming the center of choice for patients and referring physicians. We are seeking a reliable, dedicated, experienced Patient Financial Counselor to join our growing team.

POSITION PURPOSE

The Patient Financial Counselor offers financial advice and assistance to patients regarding medical bills, insurance authorizations and verifications. Serves as a liaison between Patient Care Coordinators and patients while coordinating payments and answering billing questions. Responsibilities include providing individualized patient financial counseling and handling financial questions so that patients can focus on their comprehensive healthcare and access to services.

ESSENTIAL FUNCTIONS & REQUIREMENTS

• Perform patient financial counseling which may include knowledge of financial obligations and financial assistance programs available to help patients with meeting their financial obligations, educating patients and assisting in the enrollment process.
• Establish patient payment plans in accordance with financial hardship policies.
• Work closely with the pharmacy department to assist with medication, co-payment processing, collections, and financial assistance support.
• Prepare and monitor patient payment plan agreements and advise supervisor of issues related to collections.
• Prepare daily statements for patient collections and meet with all patients with outstanding balances.
• Assist with patient communication when medical coverage authorizations are denied and/or pre-determination is required and monitors when waivers and advance beneficiary forms are required.
• Understands insurance verification for new and current patients, and incoming authorizations process.
• Ensure all required agreements, waivers and financial support applications are accurate and properly documented within the electronic medical records (EMR).
• Post and reconcile all daily patient payments received through front desk effectively utilizing practice management and EMR.
• Knowledge of insurance verification and eligibility, and authorization process along with the ability to identify different kinds of insurance coverage and limitations.
• Knowledge of HCPCS, CPT and ICD9/ICD 10 codes.

REQUIREMENTS

• Excellent computer skills and EMR knowledge
• Excellent verbal and written communication skills
• Excellent customer service skills.
• 3 years of experience preferred; experience in medical oncology, radiation therapy and/or imaging helpful
• BS preferred

BENEFITS

We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:

• Health, dental, and vision insurance
• 401k
• FSA
• Company-sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short-term / long-term disability options
• Flex PTO & paid holidays
• Employee recognition programs
• Team building events & employee appreciation lunches
• Referral bonus programs
• Job training, professional development, & continued education