Patient Experience Specialist - LaPlata Integrated Healthcare – Durango, CO

Axis Health System is a private, nonprofit healthcare organization established in 1960, providing healthcare to residents of Delta, Gunnison, Montrose, Ouray, Hinsdale, San Miguel, Dolores, San Juan, Montezuma, LaPlata, Archuleta. Axis Health System provides the care people need when they need it.

If you are a dedicated professional who aspires to be part of an innovative culture and is interested in mission-driven healthcare, Axis Health System is a great fit for you.

Company Name: Axis Health System

Title of Position: Patient Experience Specialist

Position Type: Full Time

Pay Range: Starting pay is $20.00 (Based pay $17.50 + $2.50 Locale Differential = $20.00) and ranges up to $21.05 per hour which includes a $2.50 locale differential at our Durango worksites and considers preferred experience and preferred education described below.

This position also includes an additional locale differential of $2.50 per hour

Benefits include:

• All Paid Leave
• Public Health Emergency Leave
• Health Insurance
• Dental
• Vision
• Short Term Disability
• Life Insurance
• 401k

Location: Durango, CO

The Patient Experience Specialist is responsible for providing exceptional front line customer service to Axis Health System (AHS) patients, staff and all others contacting AHS by performing a variety of administrative tasks in different areas of the clinic. The Patient Experience Specialist is the first point of contact through various mediums including in person, on the phone, and through electronic communications.

The Patient Experience Specialist facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to whole person, individualized care is evident in each patient’s experience. The essential duties performed depend greatly on specific location and clinic services including primary care, oral healthcare, and behavioral health services.

Keywords: Front Desk, Receptionist, Administrative, Healthcare

Typical responsibilities include, but are not limited to:

• Provides coverage for designated clinics and/or offices throughout the AHS regions.
• Provides greeting, check-in, demographic data entry, payment collection and completion of all necessary paperwork for patients.
• Responsible for overall patient registration, distributing enrollment packets, patient screenings, payment collection, scanning records, and creating new charts.
• Ensures insurance information is entered correctly into Electronic Health Record (EHR) and Sliding Fee processes are adhered to including fee collection and insurance verification.
• Maintains a positive and cooperative attitude in dealing with patients, co-workers, and supervisor. Willingness to provide exceptional customer service with ability to look for improved ways to serve patients and create efficiencies.

Supervisory responsibilities: No

Physical demands: Employee must occasionally lift and/or move up to 15 pounds. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between AHS locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. AHS may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Travel required: Yes

Required Education and Experience:

• Education: High school diploma or equivalent

Preferred Education and Experience:

• Minimum Experience: Previous work experience in a medical or dental clinic.

• Must be knowledgeable regarding patient health information and HIPAA compliance.
• Must be organized and demonstrate the ability to follow guidelines.
• Must demonstrate excellent interpersonal and communication skills.
• Must demonstrate the ability to be self-directed.
• Must demonstrate the ability to follow the organization’s confidentiality and security rules.

Required Skills:

• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
• Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
• Interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Ability to communicate job-related information to individuals and small groups.
• Ability to work independently with minimal supervision; plan own work schedule effectively and multi-task and prioritize in a fast-paced setting.
• Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
• Ability to concentrate in sometimes hectic and stressful settings.
• Ability to read and understand written materials.
• Ability to absorb and understand complicated insurance benefits information and work with patient to resolve authorization issues
• Must regard work as confidential.
• Knowledge of dental and medical terminology.
• Professional work ethic
• Must have current driver’s license, qualify for commercial vehicle insurance, and maintain a driving record that allows insurability with AHS’ insurance agency.
• Occasional travel required
• Ability to take on additional duties when necessary.

Additional eligibility requirements:

• Annual Flu immunization
• Annual TB screening
• COVID-19 Vaccination or Exemption
• CPI training w/in 90 days
• BLS certification w/in 90 days

How to Apply:

Closing Date: Open until filled

For information on Axis Health System and our company culture, visit our website at: www.axishealthsystem.org

Axis Health System is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.