As a Patient Engagement Supervisor you will provide clinical supervision of Engagement Specialists and oversee the provision of immediate care and resources for web-based and telephonic inquiries for information and treatment of Behavioral Health Disorders.

Description:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position.

• Assist Executive team and Project Director in design and implementation of Engagement Center.
• Provide direct supervision, clinical assistance and guidance regarding program procedures for all Engagement Specialists.
• Direct daily operations and serve as the point of contact to resolve conflicts and performance concerns among staff members.
• Monitor and report on Engagement Center metrics including, but not limited to: call time, abandonment rates, hold times to ensure quality experience.
• Provide program orientation, performance evaluations, role-modeling, scheduling, and training for new Engagement Center staff.
• Monitor and assist in ongoing training, education, performance evaluations, and development of staff members.
• Assist staff with web-based and telephonic crisis intervention, triage, appointment coordination, referrals, and determination of appropriate course of action, as needed.
• Develop and maintain referral sources within the community.
• Educate callers on COVE and community-based programs and interventions for behavioral health.
• Complete appropriate documentation in accordance with COVE policies and procedures.
• Submit reports as required.
• Participate in staff development and training initiatives.

Education and Experience:

• Undergraduate degree with minimum of 2 years of experience in a similar role (required).
• Must be able to pass background and drug screen prior to start date.

Supervisory Responsibilities: 6-10 people.

Job Type: Full-time (Exempt).

Benefits: • 403(b) with company match • Medical, Dental and Vision Eligibility 1st of month after 30 days • Employer Paid Short Term Disability • Paid time off • Life insurance • Up to 10 paid holidays • Pet insurance • Assistance with certification and licensure.

Schedule: • 40-hour week / Normal Business Hours.

Cove Behavioral Health is a nonprofit organization with over 48 years of providing behavioral health treatment services to the greater Tampa Bay area. COVE will offer you opportunities that you wouldn't have with other organizations, once you become one of our team mates. Cove Behavioral Health is a HRSA approved site and you may be eligible to apply for Public Service Loan Forgiveness. We also offer free Clinical Supervision, Tuition Reimbursement, CEU's, and many other ways to show appreciation to our teammates! COVE is a full-service provider of SA services. We are Nationally Accredited and have won numerous national and state awards for premier services. We serve all ages and take all insurances. We have board certified MD's that will provide a consultation of what an individual plan might look like when people don't know what to do, much like other Doctor consultations. We have a private adult detox and are known for our specialties in pregnant women and women's services, Opiate Addiction treatment, residential treatment and community prevention as Centers of Excellence.

At Cove Behavioral health we value diversity and inclusion. Cove Behavioral Health provides equal employment and advancement opportunities to all individuals, in accordance with Title VII of the 1964 Civil Rights Act. Employment decisions at Cove will be based on merit, qualifications, and abilities. Cove does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any characteristic protected by law. Cove will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. Cove is an Equal Opportunity Employer and a Drug & Tobacco Free Facility.