Strength Through Diversity

Ground breaking science. Advancing medicine. Healing made personal.

Provides support to patients in the World Trade Center Health Program run by Mount Sinai Health System.

• In a non-patient area handles daily over 100 over the phone interactions in a fast paced Information Retention and Benefits Center
• Primary involved in patient retention, actively reaches out to the patients to offer health care services and appointments at the Mount Sinai World Trade Center Health Program Clinical Center of Excellence
• Conducts interviews with callers seeking occupational medicine services, makes an initial assessment of work relatedness and offers appropriate service
• Primary contact for callers inquiries about the practice services, welcomes and introduces new patients to the practice, collects and provides information to other callers; like employers, lawyers, internal and external health care providers
• Triages calls and connects patients with the appropriate party
• Schedules different types of appointments at four different locations
• Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents
• May perform additional tasks

Requirements:

• High School graduate/GED
• Bilingual English English/ Spanish
• Minimum one year call center related experience (high call volume environment)
• Experience with patient outreach and retention preferred. Experience in initiating contact with the customer to offer services or products
• Strong computer skills. Will work simultaneously with different applications
• Ability to work, complete task, meet targets and manage work time independently
• Patient-based customer service and soft skills
• Excellent written and oral communication skills

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity and inclusion are drivers for excellence. We share a common devotion to delivering exceptional patient care. Yet we’re as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When you join us, you become a part of Mount SSinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together and participate actively as a leader within the Mount Sinai Health System by:

• Serving as the primary resource management representative of the Mount Sinai leadership teams, committees, etc., and acting as the primary executive leader interface between Mount Sinai and key executives from the health systems’ vendors and partners.
• Engaging with relevant thought leaders and policy-makers at the federal and state levels, and representing the Health System as assigned.
• Using a lens of equity in establishing and promoting policies and procedures and providing opportunities for all to thrive.
• Confronting racist, sexist or other inappropriate behavior and challenges exclusionary organizational practices and serving as a role model to promote anti-racist behaviors.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

We work hard to acquire and retain the best people, and to create a welcoming, nurturing work environment where you can develop professionally. We share the belief that all employees, regardless of job title or expertise, can make an impact on quality patient care.

Explore more about this opportunity and how you can help us write a new chapter in our story!

Who We Are

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

The Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $44,999.95 - $51,500.39 Annually. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

Job Type: Full-time

Pay: $44,999.95 - $51,500.39 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• New York, NY 10029: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location

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