Essential HealthCare Solutions is a woman owned small business dedicated to providing optimal services to support our military and their families. Essential HealthCare Solution is seeking full-time entry level healthcare administrative clerks within a customer service role; services span a range of functions to include, but not limited to, verifying beneficiary eligibility through an electronic system. Updating demographic information, and scheduling requests for primary or specialty care appointments, as well as completing requests for cancellations and appointment rescheduling. The work includes completing outbound calls to facilitate the timely scheduling of specialty appointments in support of specialty referrals. Appointing services also include outbound calls to facilitate scheduling of preventative health appointments and surgery reminder calls. This position will serve an important role in scheduling and coordinating appointments.

*** If you do not have CALL CENTER and/ or Healthcare experience, you will not be considered for this position ***

WORK HOURS:

40 hours per week

Monday - Friday (and weekend availability)

MINIMUM QUALIFICATIONS:

• High school diploma or General Educational Development (GED) equivalency
• Skilled in Word, Excel, Access, and other software programs
• Excellent communication, interpersonal and customer service skills
• Able to define problems and obtain solutions
• Must be able to obtain security clearance to access the work site
• Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
• Healthcare administrative experience - preferred
• Health Plan experience - preferred
• Provider Relations or Member Service experience - preferred

Essential HealthCare Solutions is an Equal Opportunity Employer:

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information.

Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from Human Resources.

Job Type: Full-time

Pay: Up to $18.54 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you skilled with basic computer skills (Microsoft Word, Excel)

Education:

• High school or equivalent (Required)

Experience:

• Call Center or Receptionist: 1 year (Required)
• word, excel, access, and other general software programs: 1 year (Required)
• Healthcare clerical administrative: 1 year (Preferred)
• patient appointment scheduling: 1 year (Preferred)

Work Location: One location

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