Patient Account Representative Job at ORTHOCINCY
Description: Full-Time - Benefit Eligible (PTO, health, dental vision, life, disability and pet insurance, legal plan,401k, Tuition/Professional Development Reimbursement)
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General Job Summary: *Responsible for collection of delinquent patient accounts.
Protentional to work from home after six months in office.
Essential Job Functions:
- Identifies and processes delinquent accounts, aging period, and payment sources by contacting patients to request payment and/or to establish payment arrangements.
- Reviews accounts for possible assignments.
- Makes recommendations to manager and prepares information for collection agency.
- Compliance with HIPAA guidelines.
- Demonstrated passion for excellence with respect to treating and caring for customers.
Performs other duties that may be necessary or in the best interest of the practice.
Requirements: Education/Experience: High School Diploma or equivalent. Some college preferred. Minimum of one years medical collections experience preferred.
Other Requirements: Monday - Friday, Schedules will change as department needs change.
Performance Requirements:
Knowledge:
- Knowledge of medical billing/collection practices.
- Knowledge of basic medical coding
- Knowledge of legal and regulatory government provisions.
Skills:
- Skill in establishing and maintaining effective internal and external working relationships.
- Proven customer service skills.
- Skilled in soft collections.
- Basic math skills.
Abilities:
- Ability to multitask effectively.
- Ability to communicate calmly and clearly with patients, physicians, vendors and staff.
- Ability to analyze situations and respond appropriately
- Ability to use math skills to accurately complete daily balancing and provide accurate change to the patient.
Job Type: Full-time
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