Parts Specialist Job at Titus Talent Strategies
Titus Talent Strategies Smyrna, GA 30082
$42,000 - $50,000 a year
Your Role:
- Process customer telephone inquiries.
- Complete sales by entering purchased items into the inventory system, obtaining payment and issuing sales receipt.
- Assist with walk-up clients, shipping, receiving and warranty processing.
- Maintain parts inventory by verifying supplies.
- Receive returned items by inspecting items; returning payments, issuing credits, repacking and re-shelving items and returning damaged items to supplies.
- Update job knowledge by participating in educational opportunities.
Desired Skills and Experience:
- Excellent telephone and communication skills.
- Experience with electronic parts catalog.
- Experience with MAS 90.
- One year of supervisory experience.
- 4 years of experience in a parts department.
- Some sales experience.Process customer inquiries and merchandise orders (walk-ins, internet, telephone, branch offices and service department):
Responsibilities
- Answer phones to assist on customer service inquiries and receive service calls
- Make warranty claims
- Identify part numbers needed for repairs based on information provided by technicians
- Price quotes for repairs and communicate quotes to customers
- Coordinate with customers on arrival of shipped parts
- Follow up on open parts orders
- Assist customers that come to the shop
- Assist in gathering installation materials for upcoming installations
- Replenish technicians parts for their van stock
- Consistently ensuring technician vans are properly stocked
- Assist on unloading shipments when necessary (large trucks require at least 2 people)
Qualifications
- Prior experience in customer service
- Prior experience working with parts
- Strong mechanical aptitude and knowledge
- Highly detail oriented and organized
- Proficient use of Microsoft Office
Job Type: Full-time
Pay: $42,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Smyrna, GA 30082: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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