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Parts Specialist Job at Titus Talent Strategies

Titus Talent Strategies Smyrna, GA 30082

$42,000 - $50,000 a year

Your Role:

  • Process customer telephone inquiries.
  • Complete sales by entering purchased items into the inventory system, obtaining payment and issuing sales receipt.
  • Assist with walk-up clients, shipping, receiving and warranty processing.
  • Maintain parts inventory by verifying supplies.
  • Receive returned items by inspecting items; returning payments, issuing credits, repacking and re-shelving items and returning damaged items to supplies.
  • Update job knowledge by participating in educational opportunities.

Desired Skills and Experience:

  • Excellent telephone and communication skills.
  • Experience with electronic parts catalog.
  • Experience with MAS 90.
  • One year of supervisory experience.
  • 4 years of experience in a parts department.
  • Some sales experience.Process customer inquiries and merchandise orders (walk-ins, internet, telephone, branch offices and service department):

Responsibilities

  • Answer phones to assist on customer service inquiries and receive service calls
  • Make warranty claims
  • Identify part numbers needed for repairs based on information provided by technicians
  • Price quotes for repairs and communicate quotes to customers
  • Coordinate with customers on arrival of shipped parts
  • Follow up on open parts orders
  • Assist customers that come to the shop
  • Assist in gathering installation materials for upcoming installations
  • Replenish technicians parts for their van stock
  • Consistently ensuring technician vans are properly stocked
  • Assist on unloading shipments when necessary (large trucks require at least 2 people)

Qualifications

  • Prior experience in customer service
  • Prior experience working with parts
  • Strong mechanical aptitude and knowledge
  • Highly detail oriented and organized
  • Proficient use of Microsoft Office

Job Type: Full-time

Pay: $42,000.00 - $50,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Ability to commute/relocate:

  • Smyrna, GA 30082: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person




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